Director, International Sales & Service

Perks at Work:

• no waiting period for medical or dental benefits
• RRSP matching
• Subsidized meals
• Free Parking
• Free access to an EAP
• employee discounts to Good Life Fitness, TELUS Mobility, Bell Mobility, ROGERS and Dell computer.

Main Duties and Responsibilities:

Customer Relationship

• Establishes and maintains communications with all levels of Airline Management, including Strategic Sourcing, Operations, Finance and OnBoard Service Groups which impact customer relationships
• Act as the primary liaison between airline customers and internal teams to ensure alignment on business objectives and operational requirements.
• Collaborate with airline customers to identify mutually beneficial business development initiatives, including cost-saving opportunities and operational efficiencies.
• Provide guidance on culinary trends, airline processes, and operational improvements that drive innovation and customer satisfaction.
• Oversee the successful launch of new stations and services as assigned.

Proposal and Business Development Management

• Manage both the customer and internal process for responding to customer proposals, ensuring coordination across financial, legal, operational, and culinary teams.
• Develop and present strategic proposals that align with customer needs while supporting Gate Gourmet’s business objectives.
• Work cross-functionally to evaluate feasibility, risks, and value creation opportunities in new business proposals.

Team Leadership

• Manage and develop a team of gategroup employees to support international airline clients, ensuring alignment with business objectives and high standards of service delivery.
• Participate in special projects and assignments as directed by the Chief Commercial Officer.

Performance and Contract Management

• Monitor customer performance and manage key performance indicators (KPIs) to track and optimize service delivery, recommending corrective actions to strengthen relationships.
• Ensure Gate Gourmet’s business objectives and customer commitments are met, fostering long-term partnerships.
• Support the Chief Commercial Officer in negotiating pricing structures and contract terms with airline customers.
• Lead negotiations for catering agreements and annual price adjustments with airline customers.

Qualifications

Education:

• Bachelor’s Degree (required)
• Master’s Degree (preferred)

Work Experience:

• 7+ years of progressive sales and service or business development experience is required

• 5 years of experience in airline catering or food service industry is preferred

Technical Skills: (Certification, Licenses and Registration)

• Must be able to obtain AOA access
• Must have a valid driver’s license

• Must have a valid passport

Job Skills:

• Proficient in all Microsoft Office Applications
• Employee management and development

Language / Communication Skills:

• Proven presentation and communication skills (oral and written)

Job Dimensions

• Geographic Responsibility: North America
• Type of Employment: Full Time
• Travel %: 50%+ travel (Willing to travel domestically and internationally as required.)
• Exemption Classification: Exempt
• Internal Relationships: Operations, corporate counterparts
• External Relationships: Customers, vendors
• Work Environment / Requirements of the Job: Extended work hours, High degree of confidentiality, Working knowledge of kitchen operations, Domestic and International customer experience in and operational setting
• Budget / Revenue Responsibility: (Local Currency)

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:

Excellence

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

• We care about what we do, and we understand the impact we have on others and the planet.
• We always look out for each other -creating a safe workplace environment is everyone’s responsibility.

Respect

• Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
• We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.

gategroup - an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf