Director Consulting Services, Infrastructure Engineering Lead (Tech & Ops)

A Technology and Operations Infrastructure Engineering Lead must plan, organize, lead and monitor the ongoing operational activities, and various transformation programs. They must manage and coach teams to ensure operational excellence is adhered to using best industry practices, appropriate tools and processes, with a focus on client-centric requirements.

We partner with our clients to cultivate good ideas into awesome outcomes. With deep technical expertise and pragmatic program leadership, CGI works with clients to Enable Innovation and Build Great Things.

Key Responsibilities:
Operations Best Practices & Improvements
• Work with the Delivery and Support primes to assess risks and readiness of changes to key platforms
• Document and implement operational best practices and improvements.
• Conduct reviews of major incidents and provide recommendations for continuous operation improvements.
• Ensure appropriate tools and processes are in place to address risks.
• As leader on the support team, prime major incidents and help CGI to meet or exceed SLA objectives.
• Drive teams toward triage and resolution.
• Orient the troubleshooting steps toward problem resolution.
• Ensure that infrastructure and application are synchronized and working together.
• Provide guidance to the support team members in resolving the issue, where required
• Lead the team post major incidents in the Root Cause Analysis (RCA) and follow-up on RCA actions items to completion.
• Ensure escalation process is followed. Engineering Delivery Responsibilities:
• Leverage and develop client relationship to demonstrate domain expertise and to establish trust by applying acquired knowledge to the client business and operation problems.
• Experience in leading senior technical resources with a focus on Automation, Cloud and Observability technologies.
• Drive Infrastructure roadmap planning including technology currency, capacity and resiliency.
• Delivery high availability by engineering robust solutions and reducing technical debt, advancing technology consolidation and modernization initiatives.
• Maintain overall delivery control of all expected operational excellence initiatives
• Take action on issues of non-compliance in quality and ensure all initiatives are in accordance with quality standards
• Maintain ongoing contact with the client stakeholders and ensure ongoing close work relationship
• Share expertise, knowledge and help grow technical skills within the CGI team
• Communicate plans, responsibilities and status to project stakeholders
• Manage and communicate all outstanding issues, risks and decisions
• Perform or guide the role of requirements manager, ensuring that the procedures identified for requirements management are followed

• A Bachelor’s degree in Computer Science or equivalent combination of technical education and work experience.
• Technology background, especially in a service-oriented environment with a deep understanding of Infrastructure - datacenters, server, network, storage, database products and services.
• Deep hands-on technical expertise. Experience in delivering customer facing features.
• Deep understanding of project and program management with 10+ years of experience in a fast-paced environment taking a product through its complete lifecycle
• Proven track record of leading large cross-functional projects.
Certifications• ITIL Foundation certification training preferred• CAPM (Certified Associate in Project Management) certification training preferred

Use of the term ‘engineering’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices engineering or possesses the requisite license as prescribed by the applicable provincial or territorial engineering regulator. We are seeking individuals with expertise in IT engineering-related functions, but licensure from an engineering regulator is not a prerequisite for this position. Engineering is a regulated profession in Canada which is restricted in terms of use of titles and designation.

• Account Management
• Delivery Management
• Financial Services
• Incident Management
• Leadership
• Client Management
• Infrastructure architecture
• Operational Risk Management

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team-one of the largest IT and business consulting services firms in the world.