Quality Assurance Manager

At CGI, we’re more than just an IT consulting firm. We’re a global team that supports local communities while leveraging world-class talent. Our benefits include a share purchase program, profit sharing, wellness credits, and a variety of training and personal development programs.

We’re currently seeking a Quality Assurance (QA) Manager for our CGI-BC team. This role involves leading the delivery of top-notch IT services to our clients and implementing functional and automated testing processes as part of our standard quality management practice. Ideal candidates will have a sharp eye for quality, a deep understanding of QA methodologies, and a commitment to continuous process improvement.

• Lead, coach and manage QA teams across multiple projects to ensure the delivery of high-quality and cohesive QA services to our clients.
• Excellent stakeholder management experience in global organizations, working across multiple disciplines at all levels of the organization.
• Collaborate closely with our clients to define service goals, manage expectations, and align with their business objectives.
• Coordinate release management operations, including traditional quality gates, DevOps CI/CD tooling, test automation, code review, Smoke tests, and improving the usability of CI/CD pipelines and ISO industry standards of practice.
• Analyze test results, identify root causes of issues, provide recommendations for optimization, and oversee defect remediations.
• Recommend issue prioritization with the team for current and future development, while respecting the business vision, milestones, and objectives.
• Maintain clear and consistent reporting and communication styles that are adaptable to your audience, ensuring they receive information that addresses current and future business requirements.

• Deep understanding of QA methodologies, life cycle, and processes.
• Strong software development fundamentals.
• Ability to rapidly automate tests and perform extensive QA business analysis, QA testing, and test strategies.
• Familiarity with streaming platforms like Confluent Kafka.
• Experience working with test-driven development (TDD) or Behavior Driven Development (BDD) frameworks/methodologies such as SpecFlow, Serenity.


Technical Skills

• UI Test Automation (Selenium)
• BDD (Cucumber, Cucumber-JVM, Cucumber.js, Gherkin)
• REST API test automation (REST Assured, SOAP UI etc.)
• Scripting (Shell, Python, Java)
• Practical use of cloud technologies such as AWS and Azure
• Database (SQL - writing basic queries to validate data etc.)
• Test management tools (JIRA, Confluence, ServiceNow, HP QC etc.)
• Test scenarios and test case writing
• DevOps (CI/CD pipeline basics using Jenkins)


Nice to Have

• Knowledge of quality engineering and the deployment of solutions for retail back-office systems and applications that support Planning, Merchandising, Master Data Management, Analytics & Data science to assist in product creation.
• Programming (Java or .NET)
• Document management (Confluence, Share point etc.)
• Cloud deployment tools (AWS, Azure or GCP - Basic knowledge of EC2, CloudFormation etc.)
• Cloud data management (AWS S3, RDS etc.)


Education and Certifications

• Bachelor’s degree in computer science/engineering or equivalent, and/or strong in computer science fundamentals of algorithm design, programming constructs, problem-solving, US principles, etc.
• 12+ years of strong, demonstrable experience working as a Quality engineer or SDET in a project environment


Certifications:

• ITIL 4
• ITSQB CTAL with Agile
• Automation and/or Quality Management
• Certified SAFe practitioner

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range in British Columbia is $65,000 - $150,000.

• Cloud Computing
• DevOps
• Leadership
• Release Management
• Test Case / Script Development
• Test Management

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team-one of the largest IT and business consulting services firms in the world.