Salesforce BA/BSA

This is a hybrid role 2-3 days/weeks in office at Toronto downtown.

Key Responsibilities:

• Requirement Gathering and Analysis: Collaborate with business stakeholders to identify, define, and document business requirements and objectives related to Salesforce Financial Services Cloud. Conduct workshops, interviews, and sessions to gather functional and non-functional requirements.
• Solution Design and Documentation: Translate business requirements into detailed technical specifications and user stories with clear acceptance criteria. Design process flows, wireframes, and system integrations to align with business goals.
• Salesforce Expertise: Serve as a subject matter expert for Salesforce Financial Services Cloud features and capabilities. Recommend best practices for leveraging Salesforce to optimize processes and enhance customer experience.
• Collaboration and Stakeholder Management: Act as a liaison between business users, development teams, and other project stakeholders. Provide guidance and support during UAT, ensuring delivered solutions meet business expectations.

Certifications

• Relevant Salesforce certifications
• Experience: Proven experience (3+ years) as a BA/BSA working with Salesforce, with a focus on Financial Services Cloud. Solid understanding of financial services processes, including wealth management, banking, or insurance. Hands-on experience with Salesforce platform configuration and declarative development (flows, reports, dashboards).
• Technical Skills: Familiarity with Salesforce integrations, data migration, and APIs. Experience using tools like Jira, Confluence, or other project management and documentation platforms.
• Soft Skills: Strong analytical, problem-solving, and critical-thinking skills. Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders. Self-motivated, detail-oriented, and able to work in a fast-paced environment.

• Banking
• Confluence
• Data Migration
• English
• Jira
• RESTful (Rest-APIs)
• Salesforce Integration
• Salesforce Solution Design
• Salesforce Administrator

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team-one of the largest IT and business consulting services firms in the world.