Senior Service Designer

CGI is more than just an IT consulting company; we are a global organization offering a world of opportunities. Become part of an outstanding team that gives you the freedom to innovate, influence decisions, achieve your full potential, and chart your own career. Our benefits include a share purchase program, profit sharing, wellness credits, training and development programs and flexible work schedules and locations.
Are you motivated by the opportunity to delight your clients by providing them with innovative solutions to sophisticated technical problems? These are exciting times for CGI, and we are looking for hardworking individuals to innovate with us. If you thrive on innovation where you can influence the direction of technical strategy, come and join our team!
This is a fantastic opportunity to join our CGI-Edmonton team providing leading information technology services to our clients. We are seeking a Service Designer with at least five years of demonstrated abilities in large enterprise environments.
The Service designer is at the heart of our design process as the role contributes to activities on projects and facilitates service definition. If you are looking to advance your career while gaining experience in an exciting and diverse development environment, this is the opportunity you have been looking for.

- Devise and propose solutions to meet client needs based on business / organizational value.
- Present and defend sound and reasoned arguments for a proposed course of action.
- Demonstrate a good understanding of their specialist area and the impact this can have on their client’s and CGI’s business.
- Has an in-depth knowledge of their specialist area, and uses knowledge, information and techniques from a range of sources to address complex business issues.
- Builds sustainable peer client relationships through personal credibility and successful delivery. Proactive in stakeholder management.
- Clearly communicates the customer’s business need and the solution to others.
- Proactively researches & develops ideas/product/services which are relevant to CGI and/or industry
- Builds strong internal relationships within CGI, and proactively supports business development initiatives.
- Monitors performance & metrics against business case, resolving where possible and escalating where necessary. Monitors (and manages as applicable) client project budgets.

- 5-7 years’ experience in the field of Service Design, including experience in designing complex systems at the organizational level
- Experience Leading project teams
- Experience as a consultant including some experience in communicating with senior leadership and C-suite executives
- Demonstrated experience designing the end-to-end journey of services based on evidence of user needs and strategic outcomes.
- Demonstrated experience in organizational change management and process improvement
- Experience in group facilitation, including experience in developing workshop materials, leading design sessions and design testing and product improvement
- Experience in designing the end-to-end journey of services based on evidence of user needs and strategic outcomes.

Desirable Skills:
- Formal training in the field of human-centered design or undergraduate to masters’ level experience in a design-focused occupation such as architecture, communications, education, sociology, visual, multi-media design, engineering or industrial design etc.
- Knowledge of Agile methodologies
- Understanding of Business Transformation and Digital Transformation
- Agile Coach Certification, Certified SCRUM Master, PROSCI Change Management practitioner certification, Lean Six Sigma certification or training in system and service design
- Experience in the government or public sector

Desirable Educational Requirements:
- Graduate and/or post-graduate qualification typically in a business/management discipline is considered desirable

#LI-AP1

• Service Design
• Change Management
• Leadership

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team-one of the largest IT and business consulting services firms in the world.