SURINTENDANT - OPÉRATIONS COMMERCIALES

Are you passionate about shipping and ready to take on major strategic and technical challenges?

Navigation Desgagnés Inc. (NDI) is looking for a Superintendent - Commercial Operations to ensure the success of its bulk and dry cargo operations on national and international networks.

Your mission

As a technical expert, you will play a key role in the planning and execution of NDI's commercial operations, both for domestic summer cargoes and for the management of a versatile international fleet during the winter. You'll perform advanced calculations to optimize vessel loading plans and oversee the technical aspects of transshipment operations to ensure they run smoothly. You will provide important support to sales and new project development by assessing maximum vessel loading capacities, optimal cargo transshipment solutions (including lifting and securing) and the technical and operational risks and opportunities impacting project feasibility, freight rate calculations and contract terms relevant to your duties.

This position, combining technical analysis, strategic planning and operations optimization, will position you at the center of customer satisfaction and voyage profitability. You'll work closely with the sales and ship teams to supervise transshipment operations, optimize loading plans, and ensure ship stability.

Your expertise will also lead you to work in coordination with internal departments and external partners to identify opportunities for improvement and mitigate risks, while complying with quality and safety standards.

Your profile

With a background in navigation (first mate's certificate or navigation diploma), ideally complemented by studies in project management or management, you will combine both technical expertise and organizational skills. Your rigor and sense of responsibility, combined with excellent problem-solving skills, will enable you to manage priorities effectively. You'll communicate fluently in French and English, and work well with a variety of teams to optimize every aspect of business operations.

Do you recognize yourself in this description? Then we have a job for you!

If you're ready to contribute to the success of our organization and be part of a dynamic team in a unique setting in the heart of Quebec City, we want to meet you!

More specifically, the Superintendent - Commercial Operations has the following main responsibilities:

National Sales Operations

• Planning and execution of voyages: Identify and recommend solutions to technical, regulatory and legal issues related to transported cargo, navigation and transshipment operations
• Operations optimization: Review and optimize loading, lifting and cargo securing plans, in collaboration with crews, to maximize vessel capacity and stability
• Incident follow-up: Document incidents, take part in technical investigations and coordinate the resolution of claims in liaison with crews
• Technical support: Provide technical expertise to ship coordinators in planning and monitoring voyages, ensuring quality and cost effectiveness of operations
• Collaboration with customers: Participate in meetings with customers to clarify operational issues and identify improvements based on stakeholders’ needs

Sales and Project Development

• Technical requirements analysis: Evaluate cargo, port and transshipment requirements for project bids and propose optimal loading solutions
• Risk and cost assessment: Quantifying the technical constraints that impact travel budgets and freight rates
• Collaboration with crews: Work with ship superintendents and partners to optimize lifting and cargo securing solutions
• Improving competitiveness: Identifying opportunities to strengthen NDI's market position

International Sales Operations

• Claims management: Prepare and coordinate claim files and incident investigations, collaborate with internal experts to defend files
• Support for coordinators: Provide technical assistance to ship coordinators and superintendents in managing inspections and extracontractual requests from charterers
• Safety assessment: Participate in risk assessments in collaboration with the Quality, Safety, Security and Environment (QSSE) department for prohibited cargoes

Administration and Corporate Projects

• Incident and non-conformity management: Improve the event log and propose improvements to NDI's integrated management system
• Development of new procedures: Draft and implement procedures to improve the quality and cost effectiveness of NDI's services
• Training and continuous improvement: Identify and present opportunities for improvement during training courses and seminars

Working conditions

• Permanent, daytime position
• Flexible working hours of 37.5 h per week
• Teleworking policy (50 %)
• Comprehensive group insurance program (including dental insurance)
• Registered Retirement Savings Plan (with employer contribution)
• Employee assistance program and telemedicine
• Ongoing employee training program
• Social club
• Parking available and accessible via the Québec-Lévis ferry
• Annual vacation
• Floating vacations, sick leave and public holidays
• Free coffee!

In addition to these advantages, come and experience the joys of working in the Petit Champlain neighborhood, close to the water (perfect for a morning-evening jog!), stores and sidewalk restaurants!