Description
Position: Supervisor - Network Operations
Salary Range: Band 8 - $98,286 - $117,206
Location: J.W. Singleton Education Centre- Business Services Department
Work Schedule: 35 hours/week, 12 months/year
Effective Date: As Soon As Possible
Position Summary:
Reporting to the Manager IT - Network Operations, the role of the Supervisor - Network Operations is to strategically plan, design, implement and maintain HDSB’s network infrastructure across which all HDSB and affiliate endpoints communicate. Develop strategic reports and recommendations to enhance the board’s network, connectivity, telecom and cloud solutions for security, reliability and efficiency. Monitor and audit network, systems and technology landscape to identify and remediate security and operational incidents and threats. Lead cross-functional project teams to implement and/or enhance solutions for the board. Work with the Manager to provide leadership, guidance and mentoring to the Network Operations Team.
The HDSB recently introduced a Work from Home Administrative Procedure. In accordance with this Administrative Procedure and with the approval of the immediate supervisor, employees who work at HDSB administrative sites may work from home for up to 50% of their regularly scheduled hours. Work from Home arrangements may change based on the future needs of the Board. The HDSB offers funding for professional development in accordance with the Terms and Conditions of Employment for management and administration support staff.
Key Responsibilities:
Network monitoring and problem resolution
Monitors the existing state of the HDSB internet, wifi and networks through the use of network management tools and log analyzers
Researches and resolves network issues identified by HDSB staff (as reported in the HDSB ticketing system)
Identifies network software/hardware issues and resolves via configuration, physical replacement, or use of third party partners (e.g., Cogeco for board WAN)
Analyzes, identifies and proactively acts upon trends in the HDSB network that will degrade service to the end users
Liaises with schools, management and Information Services Security Operations team when identified network issues are the result of the actions of a threat actor
Network Infrastructure assessment, design and implementation
Analyzes, identifies and defines changes to the existing network architecture and infrastructure to better serve the current and future needs of the user community and ensure board adherence to Ministry of Education requirements.
Analyzes network trends and defines the hardware, software and infrastructure required to maintain a high service level to our customers (e.g., Assessment, Infrastructure Design)
Defines the process for the infrastructure changes and performs those changes by upgrading hardware, changing network topologies, and configuration (Implementation)
Develops and informs on network strategic and lifecycle direction
Network hardware configuration, documentation, and maintenance
Reviews and implements new code on all devices in order to solve problems, implement new features and maintain contractual support
Audits, modifies and upgrades configurations of network infrastructure to meet the needs of the current network
Reviews and maintains all network appliances and infrastructure (e.g., patching, version control)
Maintains documentation on the configuration and connectivity of the core network components
Performs regular backups of all core network components
Responsible for ensuring asset and lifecycle management of network device inventories and configurations
Develops, audits and ensures adherence to established configuration and change management processes to ensure awareness, approval and success of changes made to the network infrastructure
Works with external vendors/service providers to identify, plan and resolve issues with the Board’s current network architecture
Collaborates with the Information Services Security Operations team to implement new network oriented security protocols
Advising, Teaching and Mentoring
Provide mentorship for Information Services team members to support the enterprise infrastructure (e.g., network and server environment(s)), systems and applications
Leads cross departmental teams to investigate issues and ensure their successful resolution
Develops and delivers training for Network Operations staff on enterprise applications, network infrastructure, procedures, and technical best practices & security related issues
Collaborates with and participates in sessions with departments/schools to identify training needs and creates and leads customized training sessions
Meet with departments to complete business analysis of workflows and business needs to prioritize optimization and develop secure and efficient processes to support board operations
Software customization and scripting
Customizes network management software to adapt to the evolving monitoring thresholds
Creates scripts to enhance software and configuration delivery to network hardware
Develops baseline reports and scripting to identify trends and analyze data
Supervises and Leads Network Operation Team and Projects
Documents and presents technical procedures for Senior Leadership and all Information Services staff concerning the support and maintenance of all applicable HDSB technologies
Shares expertise and encourages and facilitates knowledge transfer
Acts as a senior escalation point for a variety of technologies in the board
Provides technical input and expertise on RFls (Request for Information), RFPs (Request for Proposals), Tenders, and Business Cases
Identifies training and skills development needs for Network Operations staff and recommends applicable training
Responsible for Growth and Appraisal processes for Network Operations team members
Qualifications:
Bachelor's Degree in Computer Science
Minimum of 7 years of relevant work experience
Cisco Certified Networking Professional (CCNP) or equivalent
ISC2 - Certified Cloud Security Professional (CCSP) or equivalent
Enterprise level network design and architecture
Enterprise level management and configuration - firewall, WiFi, routing and switching
Project Management
Leadership Skills
Customer Relations in a service environment
Preferred Requirements:
Masters in Computer Science
Minimum of 8 years of relevant work experience with 5 in a Leadership role
Cisco Certified Internetwork Expert (CCIE) or equivalent
Certified Information Systems Security Professional (CISSP) or equivalent
Fortinet Network Security Expert (NSE) 5
Applications, along with your resume and other supporting documents must be submitted through Apply to Education - https://hdsb.simplication.com/ by 4:00 pm on Friday, September 20, 2024
Job Category: Management & Professionals - Job Code# 3904537
We thank all applicants for their interest in opportunities with the Halton District School Board. Contact will be made with applicants whose experience and qualifications most closely match the requirements of the position. Communication with short-listed applicants will be made through the email address provided on the applicants’ Apply To Education profile page.
First consideration for posted vacancies will be given to qualified applicants from the employee group in which the vacancy occurs.
Applicant Self Identification Questions:
As part of the recruitment and selection function, the HDSB will collect voluntary self identification data from applicants in accordance with the Ontario Human Rights Code, HDSB’s Teacher Hiring Practices Administrative Procedure, and Ontario’s Anti Racism Data Standards:
Personal information on this form is collected under the authority of the Anti-Racism Act, 2017, S.O. 2017, c. 15, in compliance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. In accordance with HDSB’s Employment Equity Policy, personal information collected on this form will aim to achieve an inclusive, diverse and representative workforce. It works to intentionally identify and remove barriers for equity-deserving communities at each stage of the hiring process. Encouraging diversity of the workforce in the school board is vital because the workforce should be reflective and representative of the community.
Although hiring policies must adhere to the qualification requirements set out in applicable Regulations (eg. Regulation 298, “Operation of Schools - General”) and any applicable collective agreement provisions, the Board recognizes the importance of the following when developing its selection and evaluation criteria:
valuing applicants’ additional experiences, lived experience, skills, backgrounds and perspectives;
granting first consideration, where the skills, ability, and qualifications of the applicants are relatively equal, to applicants who self-identify as members of historically under-represented communities.
We encourage you to complete our voluntary applicant self-identification questions. This data will inform our understanding of the diversity of our applicant pool as well as the progress of applicants throughout the hiring process. This data will inform our goals, strategies and actions and our progress towards creating and sustaining an equitable workforce. Be advised that any information that you provide in response to these questions may be referred to during the hiring process for this position, and may be shared with the hiring manager and/or committee members responsible for the hiring process.
The section includes questions from Ontario’s Anti-Racism Data Standards (Standards, 2017). The Standards were established to help identify and monitor systemic racism and racial disparities within the public sector. The Standards establish consistent, effective practices for producing reliable information to support evidence-based decision-making and public accountability to help eliminate systemic racism and promote racial equity (adapted from Ontario’s Anti-Racism Data Standards, 2017).
Questions about this collection may be directed to Elena Alamiie, Manager of Staffing and Recruitment, at alamiiee@hdsb.ca
Accommodation:
Upon request, we will provide reasonable accommodations for candidates who have temporary or permanent disability, or who otherwise require accommodations based on the protected grounds highlighted in the Ontario Human Rights Code in respect to the recruitment and selection process.
Wellness:
The HDSB is committed to providing a respectful and healthy work environment.
