Description
LOCATION: INFORMATION & INSTRUCTIONAL TECHNOLOGY DEPARTMENT
OCTU GRADE 10 / $35.79 per hour up to 35 hours per week
SCOPE
Reporting to the Manager of IIT Support Services, the incumbent will support schools and Board sites with their day to day IT needs and assist with other IT related projects.
DUTIES
1.Support staff and students to resolve end user problems.
2.Troubleshoot and resolve iPad, PC, and network issues.
3.Replace, repair, upgrade, and install computers, printers, iPads and other IT equipment.
4.Log all daily activities in work order system.
5.Provide exemplary customer service and establish strong relationships with schools and end users.
6.Work with and maintain various software and hardware tools.
7.Liaise with vendors regarding hardware and software problems.
8.Perform other duties as assigned.
QUALIFICATIONS
1.Three year University degree or College diploma in information technology, computer science, networking or an equivalent combination of training and experience providing software support and equipment repair.
2.Three or more years of experience in the field of computer support.
3.Knowledge of IOS, iPads, and other Apple Products.
4.Experience with an MDM is considered an asset.
5.Excellent communication and interpersonal skills with an emphasis on teamwork and client service.
6.Excellent analytical and problem-solving skills.
7.Working knowledge of various software packages, eg. hardware/software drivers and configuration managers, PC diagnostics and utility programs, Windows desktop and server operating systems, Mac operating systems, SCCM, and Network Monitoring tools such as Cisco Prime, Aruba Airwave, and Orion.
8.Knowledge of (Category 5, 5e, 6 and above) wiring standards, the TCP-IP networking protocol, and the ability to use various interface and configuration software.
9.Apple Technician Certification or working towards certification would also be considered an asset.
10.A valid Ontario driver’s license and reliable vehicle is an essential requirement for this job.
11.Travel to multiple sites within a regular work day as required
Deadline to apply is 4pm on Friday October 11, 2024.
Employment Equity Statement
Hamilton-Wentworth District School Board (HWDSB) is committed to building inclusive learning and working environments where students see themselves reflected in the curriculum, staff population, physical surroundings and the broader community.
HWDSB’s mission is to empower students to learn and grow to their full potential in a diverse world. Guided by this mission, HWDSB strives to build a workforce that embodies the values of human rights, equity, diversity and inclusion, while reflecting and welcoming the diverse and distinct identities, experiences and needs of our students and our communities.
HWDSB seeks qualified candidates who share our commitment to equity and inclusion, and who will contribute to the vision of creating inclusive and equitable outcomes. HWDSB especially invites and welcomes applications from:
Indigenous Peoples (e.g., First Nations, Métis and Inuit peoples).
Members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin (e.g., Black and racialized communities, immigrant communities, etc.).
Persons with visible and/or invisible (physical and/or mental) disabilities.
Persons who identify as women.
Persons of marginalized sexual orientations, gender identities, and gender expressions. (i.e., Two-spirit and LGBTQIA+).
As part of HWDSB’s commitment to employment equity and removing barriers to groups that have faced and continue to face barriers in employment, we invite all applicants to complete a voluntary questionnaire that collects identity-based information. The voluntary questionnaire is on the Apply to Education application page for this position.
HWDSB is committed to providing accommodation throughout the recruitment and selection process, based on any human rights protected grounds. If you require accommodation, please notify us in advance and we will work with you to meet your needs.
Land Acknowledgement
HWDSB is located on ancestral Anishinaabe and Haudenosaunee Confederacy land as determined by the Dish with One Spoon treaty. The Dish with One Spoon wampum belt represents the treaty relationship between the Haudenosaunee Confederacy and Anishinaabe with respect to sharing the land and resources thereon. The intent of this agreement is for all nations sharing this territory to do so responsibly, respectfully and sustainably in perpetuity. We respect the longstanding relationships with the local Indigenous communities, the Mississaugas of the Credit First Nation and the Six Nations of the Grand River.
Applicant Self-Identification Form
The information collected on this form is used to monitor HWDSB’s progress toward our equity goals including our commitment to diversity in HWDSB recruitment and hiring practices. We are committed to the security and confidentiality of information under our control, and to the protection of privacy with respect to personal and confidential information that is collected, used, disclosed and retained in the system (Policy 1.6 - Privacy). Information on this form is collected pursuant to Ontario’s Education Equity Action Plan (Ministry of Education) and in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Access to this form is restricted to specific individuals in Human Resources. The Research and Analytics Department will use aggregate data from all the forms (not individual data) for internal reporting. Their access and use of the data is governed by MFIPPA and ethical research practices. Applicant Self-Identification Forms will be maintained in the Human Resources job competition file and securely destroyed 1 year after the job posting for candidates not selected for an interview and 6 years after the job posting for candidates interviewed, in accordance with general records retention principles. If you prefer not to answer any of the questions, you can select “prefer not to answer”. This in no way affects your application or the applicant selection process. If you have questions or concerns about this form please contact humanresources@hwdsb.on.ca.
