Description
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. They ensure that customers receive both the products they ordered and the services they requested in a timely and accurate manner. Service Desk associates demonstrate a high level of customer service orientation by acting as a liaison between customers, the Project Support Centre, Kitchen Designers, other The Home Depot associates, vendors, installers, and third party delivery agents. Service Desk associates demonstrate extensive knowledge of all programs and services offered by The Home Depot including but not limited to installation services, design systems, COM and company policies and procedures. They use this knowledge to resolve issues, assess customer needs, guide customer decisions and coordinate all order related activities, in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty (MOD), and working safely as not to endanger themselves, co-workers, vendors, or customers.
