Patient Flow Manager

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.   

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Humber River Health, located in the new Wilson site, a state-of-the-art, fully digital facility, is seeking a dynamic, evidenced-based Patient Flow Manager. This experienced individual will coordinate and facilitate the seamless flow of internal and external patient admissions, transfers, and discharges that ensure “the right patient is placed in the right bed at the right time”, and maximize the utilization and allocation of patient beds and clinical resources within our 24/7/365 clinical operation.

Reporting Relationship: Manager, Access, Flow & Transitions in CareLocation: Humber River Health - Wilson SiteHours of work: Rotating shifts, 12 hours, days/nights/weekends/statsEmployee group: Management

Position Responsibilities:

• Perform Patient Flow Manager responsibilities in the Emergency Department, Corporate Patient Flow, and provide patient quality of care support as a Clinical Expediter
• Coordinate patient flow from internal and external patient admissions, transfers, and discharges to ensure all patients are admitted and referred to the most appropriate services for their clinical needs, and resolve patient flow issues as they arise.
• Monitor, escalate and support timely patient care and quality through oversight of wall of analytics data related to patient deterioration, seniors care, sepsis, and other clinical risk issues
• Coordinate and redeploy staff in the ED and across the hospital to achieve appropriate skill mix based on patient safety, departmental coverage needs, and associated risks.
• Collaborate with Emergency Department and Inpatient Managers to identify process improvement strategies to improve the current system and reduce patient length of stay (LOS).
• Define and prepare reports to inform management, physician chiefs, and administrative team of patient activity and bed utilization to manage surges in patient volumes.
• Manage after-hours clinical services to act as night manager and primary crisis contact for all clinical activity areas in hospital (e.g. developing discharge plans, resolving family conflicts, emergency codes, incident management).
• Identify and communicate clinical concerns or systems issues that occurred during evening or weekends to managers for action.
• Facilitate and escalate in order to complete patient flow with a focus on clinical activities.
• Expedite, prioritize, synchronize and mediate clinical issues, barriers.
• Review and respond, in real time, to clinical indicators for patient care delays.
• Track, prioritize and facilitate key discharge related workflow activities.
• Track and escalate conditional discharge orders (MI, Lab, etc.) in collaboration with the MI Coordinator
• Track and prioritize allied health and physician consults.
• Review and respond to clinical indicators for patients falling off clinical pathways.
• Define and prepare reports to inform management, physician chiefs, and administrative team of patient activity and bed utilization to manage surges in patient volumes
• Review/Approve Observer requests requiring Patient Flow Manager’s approval after hours
• Approve overtime, agency use after hours

Qualifications:

• Current registration and membership in good standing with the College of Nurses of Ontario (CNO)
• A Baccalaureate Degree in Nursing required
• Membership with the Registered Nurses Association of Ontario (RNAO)
• Master’s in Nursing, Health Science or related field is preferred. Candidates who are actively pursing their master’s will be considered.
• Minimum of five years clinical experience and a minimum of three years leadership experience in an acute care setting.
• Exceptional analytical and information-seeking skills that contribute to effective decision-making and strategic planning and execution of action plans that deliver results and motivate individuals for greater performance excellence
• Ability to work with a diverse stakeholder group with demonstrated facilitating and coaching clinical areas on change initiatives
• Self-directed, courageous, and highly motivated with excellent interpersonal and communication skills
• Experience managing competing demands in a fast-paced, multi-site, multi-disciplinary health care environment
• Proven risk management strategies

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.