Dispatcher | Protection Services Operations Centre (PSOC)

Position Summary
Interior Health is looking for a Dispatcher, Protection Services Operations Centre (PSOC) to join the team on a Full time permanent basis from our Kelowna location.

What we offer:
-Employee & Family Assistance Program
-Employer paid training/education opportunities
-Employer paid vacation
-Employer paid insurance premiums
-Extended health & dental coverage
-Municipal Pension Plan
-Work-life balance

Posting Job Summary:
In accordance with the established vision and values of the organization and under the supervision of the Protection Services Operations Centre Coordinator (PSOC), the Dispatcher, Protection Services Operations Centre, maintains awareness of field activities ensuring pertinent operational information is shared and provides an immediate link to emergency and non-emergency assistance on behalf of Relational Security Officers, Interior Health Authority (IHA) and Northern Health (NH) clients as required.

Typical duties and responsibilities:
• Operates a VOIP telephone switchboard and a computer terminal to answer internal and external calls; connecting calls to appropriate locals; outside agencies; transferring calls as required; and providing information of a general nature.
• Receives emergency and non-emergency calls and records significant information; prioritizes calls according to urgency, importance and safety using established procedures. Processes after-hours calls to on-call personnel.
• Supports the creation, collection, dissemination and retrieval of reports, data, and activity. Enters and maintains call logs and tracking of requests.
• Operates various communication systems, including but not limited to phones, two-way radios, and mass notification systems, to contact appropriate personnel according to established procedures.
• Effectively communicates verbally and in writing, by utilizing tactical communication in line with industry best practices, basic security training, and established departmental policies and procedures.
• Participates in incident reporting and documentation that may be submitted as evidence in court.
• Monitors various security and life safety systems, including but not limited to alarm monitoring, video management systems, access control and follows established communications procedures in emergency situations such as Code Red, Blue, Orange, Green, Yellow, Black, White, Brown, Grey and other Codes as directed. Functions as a Control Centre in emergencies.
• Participates in electronic access card and photo ID programs through methods such as processing photo ID requests, and access changes.
• Reports communications equipment malfunctions as required.
• Provides field units with information about orders, traffic, obstacles, and requirements.
• Performs other related duties as assigned.

Qualfications
Education, Training and Experience:

• Grade 12 and one (1) year of recent related experience or an equivalent combination of education, training, and experience.
• Basic Security Training Certificate (No active license required)

Skills and Abilities:

• Ability to communicate clearly and effectively both verbally and in writing.
• Ability to keyboard at 45 w.p.m.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.