Licensing Practice Consultant

Position Summary
Interior Health is looking for an experienced Licensing Practice Consultant to join our team on a full time permanent basis from our Kelowna location.

What we offer:
-Employee & Family Assistance Program
-Employer paid training/education opportunities
-Employer paid vacation
-Employer paid insurance premiums
-Extended health & dental coverage
-Municipal Pension Plan
-Work-life balance

About the job:
In accordance with established vision and values of the organization, reporting to the Manager, Community Care Facility Licensing, and working collaboratively with the Medical Health Officer, this position is responsible and accountable for the development, co-ordination, and evaluation of policies, procedures, protocols, processes, and systems for Community Care Facility Licensing. This position applies a broad knowledge base of the health care environment, administrative law principles, relevant Provincial Acts/Regulations and models, program development and evaluation, organization, teams and systems modeling, leadership and consultation to promote and advance professional licensing practice. The Practice Consultant functions as a specialist resource and provides guidance, research and educational support to Licensing Officers and the Licensing Leadership team in the areas of program development, technical advice/interpretation, and quality improvement initiatives. The Licensing Practice Consultant provides consultative support to all roles within the Community Care Facility Licensing program.

Typical duties and responsibilities:
o Provides leadership in Licensing practice by developing and implementing policies and operational procedures that meet professional standards, evidence based practices, and accreditation standards for the portfolios of Interior Health Community Care Facility Licensing program by:
• Maintaining current knowledge in licensing legislation, policies and standards; revising and updating existing operational procedures for the approval of the Manager (or designate);
• Sharing Licensing expertise through preparation and publication of newsletters, policy/legislative updates, website, and in person or online group presentations;
• Supporting the development of internal processes, such as, SharePoint, TeamSite; and,
• Participating in program evaluation and quality improvement processes.

o Supports the Licensing Leadership team and Licensing Officers with complex or unique files, complaint investigations, and/or progressive compliance by: providing consultation and ensuring the approaches apply the principles of risk management, equity, administrative fairness, applicable legislation and Interior Health policies, standards, and procedures.

o Supports Licensing Officer(s) by performing duties such as providing technical guidance with complex case management and conducts field audits to monitor and evaluate applications of legislation, policies, procedures, and processes by Licensing Officers and Licensing Screeners; prepares audit reports in identifying system or process problems and recommends changes to Licensing Leadership Team.

o Coordinates and directly supports the orientation of new Licensing staff; providing overview during the orientation and training process. This includes consultation with the Licensing Leadership Team regarding the development of appropriate expertise prior to recommending a letter of delegation.

o Responsible for Licensing staff mentorship post delegation to ensure consistent practice and competency levels meet expectations. This will be done in collaboration with the Licensing Leadership Team.

o Coaches and mentors Licensing staff to promote skill development and consistent practice program wide.

o Collaborates with the Licensing Leadership team to develop and coordinate education experiences, workshops and training manuals either by using established education programs (i.e.: Justice Institute of BC’s Advanced Specialty Certificate Community Care Licensing, NARA) and/or creation of program specific Standard Work processes.

o Coordinates and directly supervises practicum placements for students as part of the curriculum for established and recognized institutions and schools offering programs and training in the fields relevant to the field of Community Care Facility Licensing.

o Measures and monitors the extent to which quality practice is being delivered in the program by assisting the Manager (or designate) to conduct file audits, by attending conferences and team meetings, and by soliciting feedback from clients, community partners or staff. Recommends corrective actions when departures from quality professional practice occur.

o Supports the Licensing Leadership team with internal and external stakeholder engagement for the purpose of elevating the portfolio of Interior Health Community Care Facility Licensing.

o Leads special projects and LEAN initiatives as required.

o Participates on internal and external committees as assigned.

o Performs other related duties as required.

Qualfications
Education, Training and Experience:
Bachelor’s Degree in a health-related discipline relevant to the position, or an equivalent combination of education, relevant training and work experience. This combination may include specialized education, training and experience in areas focusing on public health, administrative law and procedural fairness principles, understanding the Community Care and Assisted Living Act and associated Regulations, risk assessment frameworks, adult learning principles, quality improvement and project management, and professional/organizational development.

Five (5) years of recent related experience working as a Licensing Officer, including experience with program planning, policy development, implementation and evaluation; or an equivalent combination of education, training and experience.

Valid BC Driver’s License.

Skills and Abilities:
Management: Demonstrated ability to organize work, set objectives and establish priorities. Manages time and resources, implements activities to promote cooperation among the interdisciplinary team, supervises responsibilities of others, and collaborates across disciplines.

Leadership: Promotes staff morale, engagement, and risk-taking. Demonstrates creative planning for change and innovations, implementation of IH policies or other protocols, and ongoing professional development of self and others.

Knowledge Integration: Integrates best practice and current research evidence to support professional practice decisions and actions.

Communication: Demonstrated ability to communicate effectively with clients, families, the public, medical staff and the members of the interdisciplinary team using, oral written and computer communication means. Demonstrated ability to effectively resolve conflict.

Critical Thinking: Demonstrated ability to integrate and evaluate pertinent data (from multiple sources) to problem-solve and make decisions effectively. Applies the problem solving process demonstrating critical thinking and decision making skills using a systems approach.

Teamwork: Demonstrated ability to foster teamwork and a commitment to excellence in the provision of client care.

Teaching: Ability to teach clients and others both one-on-one and in groups.

Equipment: Demonstrated computer skills including the use of Meditech and Windows based programs. Demonstrated data analysis skills including appropriate data analysis and reporting tools. Demonstrated ability in the use of e-mail and word processing. Ability to operate other related equipment as required in the specific practice area.

Physical ability to perform the duties of the position.