BioAdvance Regional Manager, Quebec

Johnson & Johnson Innovative Medicine is currently recruiting for a BioAdvance Regional Manager for the Quebec Region. The candidate can be based in Quebec or Ontario, with a preference for Quebec.

At Johnson & Johnson (J&J), we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The BioAdvance Regional Manager will play a critical leadership role in delivering and shaping strategies that continue to transform care for patients. The BRM will lead a team of BioAdvance Coordinators (BACs) within Immunology to continuously enhance the patient experience. The BRM will deliver on Key Performance Indicators through developing and managing productive working relationships with assigned independent contractors (BioAdvance Coordinators) to ensure that we are their partner of choice and they in turn are the partner of choice for patients and healthcare professionals. The successful candidate will operate as a key point of contact between assigned BACs and the BioAdvance Centres of Excellence and other key Janssen partners to resolve identified issues, drive operational excellence and ensure consistent and standard implementation across the Canadian BAC population.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

Key Responsibilities:

• Participate in the negotiation of contracts and service level agreements with assigned BioAdvance Coordinators
• Facilitate BAC problem/issues to appropriate BioAdvance Center of Excellence team member for trouble shooting and resolution. Provide leadership in resolving issues or concerns.
• Implement key BAC related performance metrics and monitor assigned BACs to ensure BioAdvance retains its reputation with our customers (healthcare professionals and patients) and the region is delivering on Key Performance Indicators.
• Communicate with and coach the assigned BACs on all aspects of the contract, to ensure efficient fulfillment of contractual obligations and service level agreements.
• Enable program and strategy roll-out as planned; delivering and implementing deliberate coaching efforts to accelerate BACs’ learning associated with high rates of change.
• Develop and maintain ongoing partnership with BioAdvance Centers of Excellence (Reimbursement, Training, Data & Analytics, Systems and Operations teams) to ensure consistent and standard implementation.
• Uncover market insights through interaction with BACs and customers, developing a deep understanding of regional unmet needs and translating into relevant and mutually beneficial solutions
• Participate in strategic and tactical planning sessions in partnership with key partners.
• Lead and actively participate in cross-functional teams to support BioAdvance projects
• Provide leadership to the BAC team, in the form of ensuring goal alignment, team building, and engaging & motivating team members

Education:

• A minimum of an undergraduate degree is required (Science or Business preferred)

Experience and Skills:

Required:

• Candidate must be highly proficient in French (written & oral)
• 5+ years progressive experience leading people or managing vendors, preferably in a pharmaceutical services environment
• Ability to lead, coach, manage performance, and engage an impactful team; in particular, a proven track record successfully leading a team through a dynamic environment with high rates of change
• Success leading change in ambiguity and uncertainty, with proven resilience in the face of challenges
• Track record of managing team effectiveness through the use of metrics to ensure optimal performance
• Excellent interpersonal and communication skills and an ability to influence diverse audiences
• Strength in negotiation and influencing without authority to achieve goals and results
• Self-starter with a bias for action
• Proven track record of leading and working collaboratively with cross-functional partners and teams
• Strong analytical capability and demonstrated command of driving business decisions with data
• A valid driver’s license issued in Canada
• Must be willing and able to spend 60% of time in field with BACs, HCP customers and commercial partners.

Preferred:

• Previous experience working in a patient support program and/or within Immunology

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.