Senior Manager, Customer

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The KPMG Customer Practice has experienced significant growth over the last five years, and we are expanding our team to meet the evolving needs of our clients.

We have exciting opportunities for individuals who are passionate about helping clients reshape their business to create a truly connected and profitable enterprise. If you have consulting experience, value culture and client value above all, we would love to hear from you.

If you have experience in Customer Strategy, Digital Strategy, Experience Design, Service Design, Sales Enablement or Service Modernization, we want to hear from you.

As a Senior Manager, you understand how to navigate complex organizations, engage at senior levels, and credibly deliver value in the eyes of our clients.

This role encompasses sales, delivery, and practice development:

• Business Development: Support marketing efforts and build trust with clients, spotting opportunities to build market coverage and market share.
• Team and Project Management: Lead a team of highly skilled staff to deliver outstanding work that creates results for our clients.
• Practice Development: Create followership and support recruiting, and practice administration as needed.

Additionally, you will be part of a global KPMG Customer network that has developed some of the best CX and Digital tools, methods, and frameworks anywhere.

• 5-10 years of experience delivering client service excellence, preferably in a professional services firm.
• Experience in 1-2 of the key industries we serve: Retail, Fast Moving Consumer Good / Consumer Packaged Goods, or Government.
• A strategic and intellectual thinker who understands strategy, technology, design, and process through a customer-centric lens.
• Ability to research, curate, organize, and synthesize diverse and complex data sets to inform customer-led, digitally enabled transformations.
• Skill in structuring and developing compelling proposals and deliverables in logical, compelling, and creative ways.
• Experience preparing for and delivering presentations and facilitating workshops with senior level audiences.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $128,000 to $179,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.