Client Coordinator

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

As a Client Coordinator for our Global Client Services team, you will act as a liaison to the client manager team to assist with workload and out of office days. Provide support to ensure timely, accurate and comprehensive responses to sponsor requests. Work with business specialists, scientific operations, business development, project coordination and business finance teams, as required, to ensure that a high-quality customer service is provided.

In this role, primary responsibilities include:

• Qualify sponsors’ requests to ensure that an appropriate response is provided;
• Ensure that RFP forms and other qualification information is complete to allow the compilation of statements of work;
• Develop and/or review statements of work and change orders;
• Follow up with clients to ensure that proposals are complete and answer their needs;
• Coordinate and facilitate proposal processes to ensure smooth and timely business process flow by working with scientific operations, business development, project coordination and business finance teams;
• Interact with scientific operations and scheduling teams to identify the dates for study initiation and assist with rescheduling studies, as needed;
• Update and maintain applicable databases;
• Assist with client visits, including giving company tours and presentations;
• Perform all other related duties as assigned.
  

We are looking for the following minimum qualifications for this role:

• High school diploma;
• 1-2 years customer service or related experience;
• Experience in a contract research and/or pharmaceutical setting preferred;
• Good organizational and communication skills.

Role Specific Information:

• Location: Remote (from one of our Canadian sites);
• Schedule: Monday-Friday (Regular day working hours);
• Permanent position as of the hiring, full-time 37.5hrs per week.

Why Charles River ?

• Competitive benefits as of the hiring. We pay up to 85% of premiums (health & dental coverage);
• Paid development training;
• Employee and family assistance program;
• Excellent welcome program for new employees as well as in-house advancement and career development opportunities;
• Access to a doctor and various health professionals (telemedicine);
• 3 weeks’ Vacation & 5 Personal day policy;
• Many social activities!

If you are interested in contributing to the well-being of our communities, not only across the country but around the world, please join us. This is Your Moment.

About Safety Assessment
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. Each year approximately 300 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.