Specialist, Customer Service

Les candidats référés ne doivent pas postuler directement pour ce poste.
Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.

L’utilisation du masculin à pour but d’alléger le texte

Lancée en 2006, la marque Joe Fresh offre un style à la fois moderne et accessible dans des collections complètes pour femmes, hommes et enfants qui conviennent à tous les modes de vie. Joe Fresh offre une qualité et une valeur convaincante dans des catégories couvrant les vêtements, les accessoires et les chaussures. Les collections Joe Fresh sont raffinées et sophistiquées, et mettent l’accent sur des modèles essentiels qui plaisent à un large éventail de consommateurs soucieux de leur style. Avec plus de 350 rayons Joe Fresh d’un océan à l’autre, le réseau Joe Fresh est plus qu’un endroit formidable où magasiner, c’est un milieu de travail formidable. Nous nous engageons à bâtir notre équipe talentueuse qui soutient la collaboration, la gentillesse et l’inclusion. Nous sommes à la recherche de personnes innovatrices, travaillantes et collaboratrices au sein de notre équipe Joe Fresh. Joignez-vous à notre équipe dans le but d’aider les Canadiens à Vivre Bien, Vivre Pleinement.

De plus, nous croyons que la conformité aux lois va de pair avec la bonne conduite. Respecter la loi fait partie intégrante de notre Code de conduite, qui consolide ce que nos clients et nos intervenants attendent de nous.

• Job Description:

  The role of the Apparel Specialist is to coach, develop and train the Store Colleague on business wide training programs, Brand standards and to create a positive experience for the customer. This includes the on-the-job component of new Manager Training as well as standards and processes they relate to the department. The Apparel Specialist is responsible for training new colleagues, managers and peers on brand standards in stores.

  In addition, the Apparel Specialist is responsible for delivering and rolling out core foundational training, National business initiatives and Merchandising programs to store colleagues. The Apparel Specialists will work with both the Business units and Operations team to ensure a National standard implementation of all programs and processes and the sharing of best practices across stores. The apparel specialists will have a passion for the business, solid operational experience, and a desire to make a difference by helping colleagues to develop their skills, build accountability, drive results and provide a positive customer experience.

  The specialists is a pivotal role which provides required support to District Managers, Store Managers, Department Managers and other store colleagues to ensure great execution on both merchandising and operational standards in order to achieve growth in sales, profit and market share.

  What you'll do:

• Working with a group of assigned stores, ensure department adherence to company policies/procedures and consistent execution of format process and strategy. Determine how variances from policy or strategy should be addressed.
• Specialists will work in partnership with the store colleagues to set directives, train and maintain the visual standards for merchandise presentation, coach existing and new colleagues on company floor standards for appropriate visual presentation an placement of merchandise during the store visit.
• Will be the Liaison between Merchandising and Operations to ensure the communication is effective to the stores (re-execution on key programs, seasonal programs, category relines, new program rollouts) taking feedback to the merchandising teams and stores, and ensuring issues get addressed.
• Participate in weekly conference calls, Business Unit Feedback/priorities, merchandising feedback in store execution challenges or opportunities, review any new processes.
• Conduct store visits, analyze department performance and provide feedback to District, Store and Department Managers. Develop action plans to address any gaps in performance or procedure. Follow up with Department and Store Managers on prior feedback/action plans in order to ensure continuous department improvement. Keep District Managers and Director abreast of progress on improvement plans in their respective stores.
• Help identify stores that require priority assistance with merchandising, reduce shrink, and develop action plans with Department Managers and Store Managers to address this issue, and work with them to implement the action plan.
• Work with departments on customer feedback and requests for new products to ensure high levels of customer service are provided.
• Ensure that department budgets are met and that departments achieve targets for sales, margins, period end results, inventory, and shrink, and other CLASS measurements.
• As required, help departments resolve external issues such as vendor credits and internal issues such as labour scheduling and interpersonal conflicts.
• As required, provide direction and support to assist with new store openings and refurbishments
• Conduct 2-4 merchandising workshops for store colleagues to attend for training on up to date brand standards.
• Follow up on Directive compliance, Business Unit initiatives and programs
• Review merchandising expectations on programs, new deliveries arrivals.
• Travel as required; expected to spend approximately 80% of time at stores.

• What you'll bring:

• Operational experience as a specialist, preferably in the department he/she will be responsible for
• Retail management experience; experience working in multiple formats a plus
• Excellent problem solving, communication and interpersonal skills
• Adapt to change required by the business
• Ability to handle multiple tasks simultaneously
• Acts with integrity and respect
• Assumes and completes other duties as assigned by Supervisor
• Proficient in Microsoft office ( excel, outlook, power point)
• Adopt & Share Corporate Culture, Values and Behaviors

• Key Measures (Performance indicators):

• Achievement of department sales, margins, period end, inventory, shrink targets
• Improvement of priority stores’ departments upon implementation of specialist-driven action plan
• Sales, margins, shrink of department for new stores that specialist works on opening, compared to figures of similar new stores
• Customer survey results that pertain to specialist’s department
• Apparel corporate strategy objectives.

Comment réussir:
Chez Joe Fresh, nous recherchons de gens formidables afin de continuellement renforcer notre culture. Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens.

Si cela vous ressemble et que vous êtes ouvert(e) d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail au détail dynamique, postulez aujourd’hui.

Joe Fresh considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter les diversités culturelles croissantes de notre pays dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des mesures d’adaptation sont offertes sur demande tout au long du processus d’embauche et d’évaluation pour les candidats handicapés, et lorsqu’ils sont embauchés.