Patient Care Coordinator, Surgical Ambulatory Services

Patient Care Coordinator - Surgical Ambulatory Services

The Patient Care Coordinator is a member of the program/clinical area management team. The Patient Care Coordinator is responsible for overall day-to-day surgical ambulatory clinics coordination. This includes delivery of patient and family care, facilitation of patient flow, coordination of staff and other resources, as well as collaboration with the interprofessional team. The Patient Care Coordinator collaborates with the unit manager to address attendance and performance management.

Contribute to safe, quality care by

• Managing a workload effectively in a fast-paced environment.
• Addressing and resolving issues in a productive, respectful manner.
• Exercising sound professional judgment and using best practice guidelines.
• Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

• Registered Nurse with Bachelor of Science of Nursing (BScN) Degree or currently in the process of completing the BScN.
• Current general certificate of registration and member in good standing with the College of Nurses of Ontario.
• Current Basic Cardiac Life Support (BCLS) certificate required.

What else do you bring?

• Minimum of two years of relevant acute surgical experience
• Experience with QBP pathways and management of this patient population.
• Experience with case management, and discharge planning
• Demonstrated evidence of understand and application of principles of quality care and outcome measurement.
• Able to discern relevant information to make effective decisions regarding patient care and program planning.
• Knowledge of professional standards for the interprofessional team and an understanding of the application of the RHPA legislation within the associated clinics
• Ability to work independently/be self-directed and effectively lead clinical inter-professional teams.
• Highly developed conflict resolution skills.
• Well-developed ability to delegate tasks appropriately.
• Demonstrates commitment to professional development and learning.
• Demonstrates excellence in interpersonal, communication, coaching, mentoring and team building skills that facilitate positive interactions among all members of the inter-professional team.
• Demonstrates understanding of continuous improvement principles and tools.
• Demonstrates understanding of contribution to patient and staff safety.
• Possesses highly developed analytical, problem solving and critical thinking skills.
• Demonstrates a strong patient and customer focused philosophy in all interactions.
• Possesses the ability to introduce and effectively facilitate change.
• Demonstrated ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.
• Ability to analyze research and implement evidence-based practice into Policy and Procedure development and clinical practice.
• Experience with guiding staff experiencing performance and/or attendance problems.

• Communicates effectively using timely and appropriate written, verbal and non-verbal means.
• Utilizes effective listening skills to maximize understanding of issues.
• Proven ability to work within a computerized environment.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring and values - Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment

Preferably, your profile also includes:

• Current nationally recognized specialty certification program (preferred).

*You may be required to work at any site of Mackenzie Health.

FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health's Occupational Health and Safety department.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

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