Unit Secretary - Mental Health Outpatient Clinic (MRHH)

Unit Secretary - Mental Health Outpatient Clinic

Permanent Full Time

In collaboration with nursing, other hospital staff and various community services, provides clerical and administrative support to maintain a progressive, efficient, organized healthcare environment that further enhances the patient and staff experience. The Clinic Secretary operates, maintains and orders different types of office and hospital equipment and supplies in a fast paced, dynamic, open concept setting. This position inputs data information for admissions, transfers, and discharges Including entering consults, print labels, and completes work lists on EPIC The Clinic Secretary will respond to telephone inquiries, schedule appointments, communicate with staff, patients and families.

What must you have?

• Grade 12 or equivalent.
• Working knowledge of Medical Terminology.

What else do you bring?

• Prior experience in an administrative/clerical role required, preferably within a mental health healthcare environment.
• Keyboarding skills (40 wpm).
• Experience with computer applications, including Microsoft Office.
• Must demonstrate excellent verbal and written communications skills.
• Must demonstrate excellent organizational skills.
• Demonstrates ability to effectively deescalate situations
• Demonstrates Customer Service skills
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health - Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• Previous experience within the Unit Secretary classification.
• EPIC, EPF, ESP experience.

*You may be required to work at any site of Mackenzie Health.

* This position is represented by OPSEU.

* FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health's Occupational Health and Safety department.

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Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.