Manager, Business Solutions (Health Services Information and Information Technology Cluster)

Make a difference in Ontario's emergency health services!

Are you driven by the opportunity to impact lives through innovative technology solutions? Are you a seasoned manager with a passion for developing robust, mission critical I&IT systems? If so, the Emergency Health I&IT Solutions & Technology Management Branch (EHSTMB) invites you to bring your expertise to our team.

We're seeking a dedicated professional to lead our I&IT initiatives, enhancing Ontario's emergency health services through technology that keeps our communities safe.

Bring your management experience in software/application development, cloud deployment and 24/7 support. This is your chance to lead a high-energy, high-impact team and develop cutting-edge solutions that support 911 ambulance services, real-time data, and critical emergency operations in cloud and on prem applications.

About the Emergency Health I&IT Solutions & Technology Management Branch:

The Emergency Health I&IT Solutions & Technology Management Branch (EHSTM) is dedicated to developing, maintaining, and modernizing IT solutions for the Hospitals & Emergency Services Division, Paramedic Services, and Hospitals. Our key responsibilities include:

Managing land ambulance dispatch systems for better-connected healthcare and seamless integration.

Leading security operations, business continuity planning, disaster recovery, and technology management.

Representing the Ministry's interests in IT enterprise initiatives and services.

If you're ready to step into a career where your expertise drives critical improvements in Ontario's emergency response capabilities, we want to hear from you!

Leadership in the Ontario Public Service

A leadership career in the Ontario Public Service offers meaningful opportunities to lead impactful projects, collaborate with diverse teams, and shape policies, programs and services that positively influence the lives of millions of Ontarians, all within a supportive and inclusive work environment. Our leaders enjoy comprehensive benefit plans, a robust pension program, and challenging and rewarding work that will keep you motivated and fulfilled.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:The OPS is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.

The OPS invites all interested individuals to apply. As an organization that promotes equity and diversity, the OPS encourages applications from Indigenous, Black, racialized individuals, and persons with disabilities.

The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.

Visit the OPS Anti-Racism Policy, the OPS Diversity and Inclusion Blueprint, and the Multi-Year Accessibility Plan to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.

What can I expect to do in this role?Create the Work Environment

In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment. By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.

Deliver on Business Goals and Priorities

Your leadership will be crucial in guiding the team towards the achievement of its business goals. It will be your responsibility to inspire and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of the ministry. You will contribute to the achievement of team goals by:

Overseeing and leading a portfolio of large-scale, multi-year I&IT projects that support 911 data products, mobile applications, integration platforms, and real-time reporting solutions.

Managing and mentoring a high-performing team of 7-8 DevOps specialists, fostering a culture of continuous improvement and accountability.

Leading application deployments and 24/7 support across cloud and on-premises environments, ensuring stable and secure operations for mission-critical systems.

Defining and aligning client I&IT systems requirements with tailored solutions to address complex and evolving business and operational needs.

Directing end-to-end project planning, budgeting, and performance evaluation to ensure timely, high-quality project delivery.

Guiding systems design, development, and implementation to enhance Ontario's emergency health services through reliable, scalable technology.

Building and sustaining strong partnerships with ministry clients, emergency services, and external vendors to align technology strategies with Ontario's health and emergency response priorities.

How do I qualify?Strategic Leadership and Management Skills

Proven experience managing technology teams and projects with a focus on in-house applications.

Demonstrated ability to inspire, mentor, and develop professional staff.

Skilled in leading high-performing teams in fast-paced, mission-critical environments.

Strong resilience and adaptability, enabling the team to consistently deliver excellence under pressure.

Skilled at providing advice and expertise to management on critical or emerging issues that could impact ministry priorities, contributing to the development of effective responses.

Knowledgeable in human resources practices, including recruitment, talent management, and performance standards.

Technical Expertise

Hands-on technical expertise with data products, such as real-time dashboards, integration hubs, and mobile applications.

Extensive experience managing 24/7 IT operations, troubleshooting incidents, and ensuring comprehensive change and release planning.

Proficiency with continuous deployment tools and supporting both cloud and on-premises infrastructure.

In-depth understanding of security and privacy considerations crucial to emergency health I&IT solutions.

Knowledge of business modeling and problem-solving approaches, offering technical and business guidance to resolve I&IT design challenges.

Comprehensive understanding of complex security and privacy concerns in IT solution design, development, and ongoing system maintenance.

Project Management Skills

Proven track record in managing large, complex projects while adhering to budgets, timelines, and risk management plans.

Demonstrated expertise in project, work, and task management techniques to lead concurrent large- and small-scale projects.

Ability to anticipate and identify key issues impacting programs, using issue management and communication protocols to aid in the development of response strategies.

Analytical and problem-solving skills for resolving complex, multifaceted issues affecting service delivery.

Relationship Management and Communication Skills

Effective communication skills for conducting presentations and managing customer and service agreements.

Strong negotiation skills to establish effective working relationships with I&IT management, clients, project stakeholders, and team members.

Proven interpersonal skills to build and maintain productive, long-lasting relationships with clients, technical staff, project teams, and external stakeholders.

Proficient in conflict resolution, effectively mediating complaints and resolving contentious issues with a focus on listening and negotiating mutually beneficial outcomes.

Experience in managing and negotiating IT application development and operations service delivery with third-party vendors and suppliers.

Don't meet every qualification?
If you're excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

Additional Information:

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Wednesday, December 4, 2024 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

Apply Online