Service Project Manager

Certified B Corp, Optel is one of the largest suppliers of traceability systems in the world. Its mission is to use innovative technologies to create a better world through responsible capitalism. The company’s renowned solutions ensure the quality of healthcare products and help combat the counterfeiting of medicines and medical devices worldwide. OPTEL also tailors its technologies to various sectors—from healthcare to smart manufacturing, and more—all of which can benefit from global traceability. OPTEL's expertise will enable diverse industries to measure, inspect, control, and track a wide range of elements to improve product quality and ensure more responsible resource use.

SUMMARY

OPTEL is currently seeking a Service Project Manager to join its Technical Services team. The main mandate is to evaluate and manage the delivery of service projects from both a financial and technical point of view. The types of projects cover the delivery of mechanical, electronic and software solutions.

RESPONSIBILITIES

• Manage service projects from initial service request through project closure;
• Escalate customer complaints to problem resolution and critical incident management;
• Coordinate the work of the various internal actors;
• Manage customer expectations as well as communication throughout the service project process;
• Coordinate service parts transactions;
• Work closely with colleagues from other regions (Europe, Asia, South America) when delivering mandates;
• Act as responsible for the management of maintenance services;
• Identify and mitigate project delivery risks;
• Evaluate the financial performance of projects.

REQUIREMENTS

• Bachelor's degree in a relevant field;
• Training in a technical field (mechanical, electronic, software and/or automation);
• 3 years experience in project management;
• Have negotiation skills;
• Have a spirit of initiative;
• Be an excellent communicator;
• Be comfortable navigating in an environment where technology is constantly changing;
• Desire to learn on several fields of technical skills (mechanics, electronics, software and vision);
• Organizational skills and ability to manage critical deadlines;
• Ability to work with multiple people or groups to meet customer expectations.

BENEFITS AND ADVANTAGES

• Competitive compensation;
• Flex hours;
• Ability to work on site or hybrid;
• Virtual health clinic and employee assistance program;
• Group and dental insurance from day one;
• Group RRSP and TFSA with employer contribution from day one;
• On-site amenities (free parking and power stations, free coffee and fruit);
• 50% reimbursement of the monthly RTC pass;
• Several committees in which you can get involved (B-Corp Committee, Social Club, SST);
• Open, bright areas and ergonomic offices;
• Free English and French classes for those who wish to improve their level;
• Organization present on several continents;
• B-CORP certified company.