Customer Success Specialist

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large, and small.

The Higher Education Division is currently recruiting a Customer Success Specialist - Technology/Courseware sales in BC Metropolitan Area.

JOB SUMMARY:

As a Specialist, you will be responsible for growing the revenue and usage of Pearson’s industry leading digital platforms, MyLab, Mastering, or Revel. You are a highly motivated and analytically minded individual with strong customer-facing skills. You go above and beyond in servicing your customer base and understanding their challenges. You apply your knowledge of Pearson’s portfolio to inform customers of the continuous improvements in our products and how to best leverage them to engage and inspire their students.

In this role, you are an expert on Pearson’s digital platforms and know just when and where to direct professors to get the help they need while onboarding and actively using a Pearson platform. Alongside a Sales Representative partner, you will be tasked to develop strategic and proactive customer outreach campaigns, designed to monetize and grow your assigned shared revenue region.

You are comfortable with exceeding growth targets and enthusiastic about our products. You know the potential for better learning outcomes when digital tools are used to activate learning. You’re a self-motivated individual, competitive and comfortable pushing past comfort zones and being resilient. In this role, your ability to make long and lasting connections with Pearson customers will be invaluable to creating a customer experience driven by their desired outcomes.

As a member of the sales team, you will be responsible for creating strategic plans, owning the end-to-end sales process, owning active onboarding and implementation, and leveraging internal teams to ensure educators are maximizing platform capabilities that support learners in their life-long learning journey.

If you have a passion for education, a desire and demonstrated success in meeting and exceeding goals, love making connections, thrive when working in a team environment, and have a growth mindset that allows you to embrace your limitless potential, then come join a fantastic team who will be dedicated to your achievements!

QUALIFICATIONS:

Our Ideal Candidate Demonstrates/Has:

Previous sales experience with a track record of success within a managed sales territory

On-line literacy, experience and aptitude to work with new technologies

Post-secondary education or equivalent experience

Excellent communication, interpersonal, & emotional intelligence skills

Competitive desire to exceed goals and grow territory

Strong business planning and prospecting abilities

Able to work independently and is self-motivated

Willingness to travel

Valid driver’s license

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: SALES

Organization: Higher Education

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 19508