Field Service Technician

Date Posted: 2024-07-15 Country: Canada Location: AIC, 6001 Grant McConachie Way, Richmond, British Columbia, V7B 1K3, Canada Position Role Type: Unspecified Aircraft connectivity and services are essential to air transportation, critical to flight safety and important to the modern traveler. Through intelligently integrated aviation-dedicated global communications and data services, Collins Aerospace connects ANSPs, airlines, private operators, airports, FBOs, crew, dispatchers, schedulers, aircraft maintenance and even the passengers we all serve. And as owner and operator of one of the largest VHF/HF Air-to-Ground networks available today, Collins knows a thing or two about aviation communications. Each of which are backed by a dedicated 24x7 technical support team and globally stationed field technicians. Collins is seeking an experienced Field Service Technician. You will be responsible for managing day-to-day priorities in solving clients VHF/UHF Radio, Telephone, Networking & PC hardware related issues based out of our Richmond, BC office. What You Will Do Coordinates, prioritizes and resolves issues encountered by customers. Analyze system failures, identify and restore equipment malfunctions and failures. Performs a variety of duties, including but not limited to servicing, operating, maintaining, repairing, and removing equipment. Conducts technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications. Manages technical products, services, logistics and provisioning, quantity surveying, and configurations to assigned customers. Troubleshoots technical problems and recommends actions to company or customer representatives. Assesses product needs in accordance with customer specifications. Install & maintain digital wireless communication equipment in the VHF, UHF, 800 MHz bands operating on trunking or conventional modes Install & Maintain dispatch console systems. Manages statement of work to meet customer and contract requirements. Contacts customer, collects feedback, and establishes and maintains good relationship with customers. Will communicate and interact, both verbally and written, with English speaking customers Travel 30% Will be working to various locations where valid Canadian citizenship, valid driver’s license and vehicle are required. Monday to Friday workdays with rotational on call Applicants will be subject to a government security screening Qualifications You Must Have Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience Experience with RF testing equipment and troubleshooting skills Qualifications We Prefer Experience working in the RF field Be self-motivated and able to work effectively both in a team environment and under minimal supervision in the field. Completion of a practical course in the RF Radio & Electronics Completion of a practical course in CompTIA A+ or equivalent What we Offer Some of our competitive benefits package includes: 3 weeks paid vacation. Extended health care, dental, vision, and more. Life & Long-term disability Group RRSP with company contributions up to 18% combined Ongoing training and education Employee tuition reimbursement in select areas Onsite Parking Located near public transit. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. Connected Aviation Solutions: Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely. Collins Aerospace Diversity and Inclusion Statement: Diversity drives innovation: inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. * Please consider the following role type definitions as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other - propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.