Senior IT Support Coordinator

What is the opportunity?

As the Senior IT Support Coordinator, you will be responsible to onboard/offboard users on eSign lite, creating monthly/quarterly reporting as required. You will be testing and communicating updates of Insurance carrier illustration software and maintaining internal RBC Wealth Management Financial Services (WMFS) sites.

What will you do?

• Oversees daily WMFS Assist generic Inbox for technical support and WMFS employee inquiries.

• Maintain and monitor the onboarding and off boarding of employee access to Insurance Carrier Portal and eSign Lite users.

• Perform testing for Carrier illustration Software updates and send out communication.

• Maintain DSNet Insurance Quoting tool survey.

• Point of contact for trouble shooting user issues.

• Maintain up to date content on Connect Site.

• Maintain up to date forms on DSNet.

What do you need to succeed?

Must Have

• Bachelors Degree or similar experience.

• 1 to 3 years of experience working in IT support and/or Service Desk support role.

• Strong soft skills including verbal and written communication, people, organizational and client service skills.

• Ability to adapt to a rapidly changing business and technology environment.

• Strong work ethic and strong attention to details.

• Experience working with different functional groups.

Nice to Have

• Insurance knowledge (Life/Disability)

• knowledge in Access Management control

• Knowledge of Business Analysis

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

• Access to a variety of job opportunities across business.

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above