Senior Technical Systems Analyst

What Will You Do?

• Coordinates application support objectives in partnership with production support team, development team and business representatives.
• Provide quality and timely support to our business partners through efficient ownership of Incident management and participation in problem management and application defect resolution.
• Leads day to day support activities such as application monitoring and service requests, escalating to Tier 3 and Tier 4 teams as required.
• Participates in secondary tasks such as projects, change management, testing, DR, etc.
• Proactively identifies gaps, potential issues and suggest recommendation for improvement of systems.
• Responsible for application and trend reporting and analysis
• Manage the identification of root cause and coordinate recovery and mitigation to improve resource usage and time to market.
• Recommends best solutions, work-around, short-term and long-term solutions, considering the cost based on understanding of business issues/need.

What you need to succeed? (Must haves)

• 5+ years of experience in IT, Operations or Business Support area
• Successfully supported multiple applications simultaneously including at least one mission critical application
• Experience with incident management standards and practices including critical communication to business and IT stakeholders
• Working knowledge on alerts and monitoring tools such as Dynatrace and Pagerduty.
• Working experience with scripting ideally in .NET and SQL.

Nice-to-have

• Strong analytical and communication skills
• Background in Capital Markets or trading highly desired
• Microsoft SQL Server Reporting Services

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

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