Accounts Receivable Supervisor

Find Your Limitless with Reliance

By joining Reliance as a Accounts Receivable Supervisor you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us!

What do we offer?

• The tools you need to succeed - including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential

• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Supervise, train, and coach a team of collections agents to maximize efficiency and effectiveness while ensuring collection goals and KPIs are met or exceeded.
• Monitor team performance, conduct regular evaluations, provide constructive feedback, and develop action plans to address performance gaps.
• Analyze accounts to determine appropriate actions, such as payment arrangements, account terminations, retention strategies, or write-offs.
• Support agents in handling complex or escalated customer cases, balancing collections objectives with customer service excellence.
• Ensure adherence to company policies, regulatory requirements, and industry best practices while conducting regular audits to maintain compliance.
• Recommend and implement process improvements and technology enhancements to streamline operations and improve collection performance.
• Conduct call monitoring and coaching sessions to enhance negotiation skills and improve customer interactions.
• Develop and implement collection strategies to maximize recovery rates and reduce outstanding balances.
• Review and analyze reports to identify trends, optimize strategies, and enhance overall portfolio performance.
• Lead or support business projects and initiatives as required.

What do you bring?

• Post-secondary education (University Degree, College Diploma or equivalent).Proven experience in collections, credit management, or a related field.
• Previous experience in a supervisory role, with the ability to lead, motivate, and develop a team.
• Strong knowledge of collection techniques, debt recovery, and regulatory requirements.
• Excellent communication, negotiation, and conflict-resolution skills.
• Analytical mindset with the ability to identify trends and implement corrective actions.
• Proficient in Microsoft Office Suite and customer service management software.
  

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.