Application Operations SRE / IT Technology Services Expert - SAP Enterprise Cloud Services Delivery

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

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What You’ll Do:

We are looking for experienced Application Operations SRE / IT Technology Services Experts - SAP Enterprise Cloud Services Delivery

IT Technology Services Experts are

• Responsible for 24x7 availability of SAP systems running in SAP ECS;

• Respond, troubleshoot and resolve alerts and incidents;

• Being an escalation point for, on LLD Level (Last Line of defense), productive issues; Follow change management processes during service request execution;

• Seek opportunities to streamline standard operating procedures through automation;

• Must feel comfortable working in a fast paced, dynamic and flexible environment; Operates effectively in a global 24x7 International team.

• Drive various projects to optimize the concepts how HANA Enterprise Cloud operates the various SAP solutions. This can include onboarding new solutions, working on changing setup guidelines, validating new application versions, designing work instructions for changing certain configurations etc.

• As part of problem management, you will also design and implement counter measures to prevent repetition of the issue for all Enterprise Cloud customers.

• Design and conduct knowledge transfer to the global Operations community and create technical documentation, incl. technical operational concepts, process flows and guidelines

What You’ll Bring:

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management

• Solid understanding of SAP application technology used by ECS esp. the S/4HANA and SAP ABAP platform from a Basis technology perspective (SAP NetWeaver certification highly beneficial)

• Additional Experience in at least one non-NetWeaver technology: BOBJ, SAP Cloud Connector, Convergent Charging, OpenText, HANA XSA, Kubernetes/ SAP Gardener etc.

• Proven Experience in agile Project Management e.g SCRUM, Kanban. Planning and tracking deliverables in a structured and transparent way.

• Strong capabilities in technical documentation.

• Capacity to continuously acquire new knowledge in an independent and proactive way

• Good analytical and solution-oriented thinking

• Very good communication and networking skills. Able to communicate with customers on technical, service and operations topics up to senior management level.

• Strong customer service focus

• Very good English language skills

Work Experience

• 12+ years experience as Technical SAP NetWeaver (ABAP and Java Basis administration) and/or non-NetWeaver engineer on L3 or higher-level operations/support teams

• Strong working knowledge in Linux and Windows operating system platforms

• Strong working knowledge in HANA, Sybase ASE and/or other Database management systems

• Strong analytical skills, working in RCA and problem management area

• Strong working knowledge managing technical documentation and knowledge productization

Meet The Team:

Within the Customer Services and Delivery (CS&D) board area, the mission of the Enterprise Cloud Services (ECS) organization is to run and operate SAP’s private cloud offering. The ECS Delivery Technical Operations teams run the HANA Enterprise Cloud and are responsible for the operation of OS, Databases and Applications as well as to provide 24/7 support for our customers.

Within this organization, the Applications Technical Area is supporting our operational teams to reduce outages and operational effort as well as to increase customer satisfaction. The team is the interface to product support and product engineering for various SAP and non-SAP solutions and driving projects such as improving monitoring and tool integration, Admin Access Management, providing guidance on release strategy, extending knowledge transfer into distributed operations teams as well as running various inhouse tools. We also provide hands-on support in escalated or complex cases. Also our team members are an essential part of the ECS Outage Response teams, providing 24/7 support follow the sun from our locations in APJ, EMEA and North America.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 156000 - 265100(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 412997 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid