Technical Writer

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the team:

The Business Technology Platform Experience (BTPX) team is an integral part of SAP’s global Product and Engineering Team. In BTPX HANA we’re a blended team of writers and UX designers. We develop user-centric designs and clear, comprehensive help, and enablement content for our SAP HANA Cloud users. Our user assistance deliverables include programming guides, user guides, administration guides, tutorials, and more. We work closely with other User Assistance Developers, User Experience Developers, and Software Developers to ensure that our customers can fully leverage our software for their business needs.

You can find SAP’s documentation at https://help.sap.com/docs/.

Established in 1981 as WATCOM, SAP Labs Waterloo embodies a startup spirit infused with 50+ years of expertise in database, mobility, and digital manufacturing. This location is a key player in driving SAP HANA Cloud database and SAP Digital Manufacturing technology. As part of Waterloo’s David Johnston Research + Technology Park, SAP Labs Waterloo offers access to sports leagues, industry-leading learning, partnership with the University of Waterloo, and more.

What you’ll do:

In this role, you’ll be responsible for:

• Planning, researching, and writing the documentation (such as context-sensitive help, user guides) required by SAP’s customers.
• Leading the implementation of features at early product stages using SAP’s harmonized product operating model.
• Providing product feedback to the HANA Development team.
• Editing user interface texts to ensure usability and product standards.
• Leveraging AI to improve documentation and team processes to move SAP's AI strategy forward.
• Help the team drive innovation in the UA/UX space, stretching the boundaries of classical product documentation with innovative use of in-app help, usage analytics, AI, and co-creation processes.
• Review technical design documents and test feature implementations in the software.
• Work as part of a writing team where you adhere to a common style and work with other writers to write, edit, and review documentation.
• Write in a DITA XML environment.

Who you are:

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Technical writing requires core skills including curiosity, research ability, communication, collaboration, logic, and information management. We use multiple tools and methods of communicating and sharing information. To successfully complete documentation tasks, be curious and develop your research practices.

Required skills:

• University degree in Business, English, Computer Science, Design, Communication Studies or similar
• Experience with XML authoring tools and GitHub
• Familiarity in relational database technologies
• Knowledge of accepted technical writing principles and practices
• Excellent business English, writing, communication, and interpersonal skills
• Attention to detail and ability to meet deadlines
• Reliability with a strong ability to work independently and prioritize tasks
• Ability to provide and apply feedback effectively

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 423952 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid