User Experience Researcher

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

We are looking for a UX Researcher to support our research efforts, uncover new opportunities, and help shape the design and implementation of our products. Your research will contribute to creating useful, intuitive, and engaging experiences while advocating for user needs. You will collaborate with cross-functional teams to influence product strategy and ensure our solutions meet the needs of diverse users across platforms (iOS, Android, and web).

As the world’s leading provider of integrated travel, expense, and invoice management solutions, SAP Concur is committed to simplifying and automating these everyday processes. User Experience is at the core of this mission, and we recognize the impact research, design, and data have on improving our products.

What you bring:

• Conduct both evaluative and generative research to inform product direction and enhance user experiences.
• Design and execute research studies using methods such as interviews, surveys, usability testing, field studies, and analytics to uncover insights.
• Collaborate with product managers, designers, and engineers to translate research findings into actionable recommendations.
• Synthesize data and present compelling, user-centered insights to stakeholders in a clear and impactful way.
• Contribute to research roadmaps that align with product and business goals.
• Promote a user-centered approach within teams by advocating for best practices in UX research.
• Support efforts to democratize research, helping teams independently conduct lightweight studies when appropriate.

Requirements

• Bachelor's degree in Human-Computer Interaction, Psychology, Social Sciences, or a related field (or equivalent practical experience).
• 2-5 years of experience conducting UX research in a professional setting.
• Strong understanding of qualitative and quantitative research methods and when to apply them.
• Ability to analyze and synthesize data from multiple sources to uncover actionable insights.
• Experience working within agile or fast-paced software development environments.
• Excellent written and verbal communication skills, with the ability to present findings to various audiences.
• A collaborative mindset with the ability to work across disciplines and advocate for user needs.
  

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 88700 - 150800(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 413337 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid