**PERMANENT** IT Application Support team Lead to lead a team of talented IT Applications Specialists responsible for managing a large portfolio of enterpr

**PERMANENT** IT Application Support team Lead to lead a team of talented IT Applications Specialists responsible for managing a large portfolio of enterprise infrastructure applications for our large telematics organization

Location- Oakville- 2x a week

As a IT Application Support Team Lead, your key area of responsibility will be to lead a team of talented IT Applications Specialists responsible for managing a large portfolio of enterprise infrastructure applications. This role requires strong people leadership skills along with the ability to provide technical leadership to the team around the design, configuration, implementation and maintenance of The clients infrastructure applications. Additionally, the Team Lead is accountable for maintaining a stimulating work environment with a strong focus on building a world class application support team and service offering.

Responsibilities

• Lead in a Business Relationship Manager (BRM) type role by developing a strong understanding of the various key stakeholders across the organization, especially as it relates to the managed list of enterprise applications.
• Work closely with business owners in order to understand business needs and manage expectations of users being supported.
• Develop and implement strategies to identify technology direction to support the business strategy while maintaining security posture.
• Working with the team, provide advice and recommendations to management regarding technology direction and roadmap capabilities, features and functions aligned with the business while maintaining security posture.
• Manage team task assignments, work arrangements and other department expectations.
• Engage in high priority incidents and manage escalations with internal users, departments and third party vendors.
• Lead problem management to resolve recurring issues in a timely manner.
• Mature application and service line capabilities by automating application functionality and optimizing processes.
• Ensure team maintains relevant and current application documentation.
• Adherence to IT playbook for fully operationalized applications / services.
• Support team members including communicating team goals and identifying areas for skill development.
• Develop and facilitate technical training in collaboration with the clients training teams and Learning Center.
• Provide project leadership and guidance to the team as SME.
• Oversee the activities and performance of direct reports:
• Provide direction in alignment with business plans and business strategy.
• Engage in the development of the team by coaching, providing feedback, identifying areas of growth and training opportunities.
• Collaborate and support employees during the performance management process, meeting KPAs and career development planning.
• Reporting monthly performance metrics for the team.

• 3 - 5 years experience managing or developing application teams.
• 3 - 5 years experience with Cloud Platforms (platform components and assembling applications).
• 3 - 5 years of experience in technical, functional & system support of IT applications.