Director IT Operations

Our client is a multi-strategy alternative asset manager with professionals located in Canada (Montreal, Toronto), the US, Europe and Asia. Since 2016, our client has grown exponentially. Assets under management have expanded from US$500M to more thanUS$25B and a team of diverse professionals has grown from 50 to more than 400 team members in just five years.

Key Responsibilities:

• Deliver exceptional IT support with a strong customer service mindset, resolving issues across Windows and Mac platforms efficiently.
• Lead and manage a small team (3-5 members), providing mentorship and aligning teamefforts with organizational goals.
• Partner with corporate development to plan and manage the technical aspects of M&A integration.
• Oversee vendor and third-party management, ensuring alignment with IT practices and operational standards.
• Drive IT operations management and strategy, leveraging expertise in ITIL frameworks and best practices.
• Implement and execute a clear IT vision, enhancing security, networking, and system alignment across the ecosystem.

Experience and Skills:

• Proven track record of leading cross-functional IT initiatives and projects.
• Familiarity with data platform technologies, dashboards, workflows, and applied AI solutions.
• Superior analytical skills, sound judgment and good business sense
• Strong work ethic and ability to multitask, manage stress during periods of intenseactivity, and handle a wide array of projects and tasks
• Communicate effectively in English and French
• Travel up to 20% (Toronto, NY, Connecticut) to provide hands-on support and maintain
• cross-regional IT consistency.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field or equivalent work experience.
• Minimum of 7-10 years of experience in IT operations and customer support
• Strong IT security and networking experience