Int. CCI Amazon Connect Developer to support the migration of Tier 2 Contact centres from legacy infrastructure to Amazon Connect for our insurance client

Int. CCI Amazon Connect Developer to support the migration of Tier 2 contact centres from legacy infrastructure to Amazon Connect for our insurance client - 5087

Location: Remote (Ontario)

Duration: 6 Months (High Possibility of Extension)

Our Insurance Client has an immediate requirement for an CCaaS developer under Contact Centre Infrastructure (CCI). This role will be within the CCI Operations Tier 2 development team which is accountable for migration of Tier 2 Contact centres from legacy infrastructure to Amazon Connect

The individual will have an in-depth knowledge of cloud contact center technologies, development skills and a broad understanding of enterprise infrastructure needed to address security, stability, and supportability of services while developing in Amazon Connect and building Lambda and DynamoDB.

Must Have Skills:

• 3-5 years relative Contact Center experience
• 2+ years hands on support and development experience with AWS Connect
• Experience with AWS technologies (DynamoDB, Lambda S3, Cloud Formation, CloudWatch, contact flow development)
• Experience with DevOps: Jenkins, Ansible, CDD
• Hands on experience developing contact flows and skill-based routing IVR applications

Nice to Have Skills:

• Python, Java, REST API
• Experience in application development lifecycle
• Agile Scrum