Int. ServiceNow Architect to design technical solutions and integrate external systems with ServiceNow - RQ00103

Int. ServiceNow Architect to design technical solutions and integrate external systems with ServiceNow - RQ00103

Location: Toronto (2-3 days per week on-site)

Duration: 6 months (possibility of extension)

Hours: 7.25 hours per day

Description:

• The ServiceNow Platform Architect creates, manages, and ensures compliance on an enterprise-wide architectural vision and framework for the ServiceNow platform to ensure enduring success.
• This role is a subject matter expert and provides expert technical advice and guidance for all ServiceNow core instances and associated modules to all I & IT teams and business units leveraging the platform and any Application Managed Services (AMS) providers supporting any core instance.
• Drive standardization and best practice platform management to maintain ServiceNow platform and architecture model.
• Identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements.
• Support remediation of configurations not aligned to ServiceNow best practices.
• Create the ServiceNow product roadmap and technology plans, ensuring alignment of plans and schedules with Product Integration plans and schedules.
• Support various current and future infrastructure services, products, technologies, and back/front-office projects using the ServiceNow platform.
• Provide day-to-day architectural support of all ServiceNow instances to ensure optimal configuration and performance
• Provide support as needed in the analysis, troubleshooting, and resolving of reported issues in ServiceNow.
• Participate in Scrum and Agile methodologies in developing ServiceNow.
• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
• Work with the customer to ensure the configuration of ServiceNow meets their overall requirements.
• Keep up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
• Create overall technical architecture, including design documentation and process flows, for ServiceNow implementations that align with customer business requirements.
• Evaluate new features in ServiceNow releases and build business cases around suitability/applicability with current environment.

Must have skills:

• Minimum 5 years’ experience in a technical leadership role for the ServiceNow Platform (e.g. solution architect, technical lead) on large complex projects.
• 5+ years’ experience with CMDB
• 5+ years’ experience with AIOPS
• 5+ years’ experience with Service Catalog
• Hands-on experience working with functional business leaders, developing out-come focused roadmaps and leading large program architecture and design.

Nice to have:

• Certified Technical Architect (CTA)