Int. Technical Support to support logical and physical access provisioning for a banking client - 72434

Int. Technical Support to support logical and physical access provisioning for a banking client - 72434

Line of Business: Enterprise AML

Duration: 12 months to start

Location: Downtown Toronto [Hybrid, in office Monday & Tuesday with some flexibility]

Role Mandate: The Critical Application Support Specialist is responsible for logical and physical access provisioning and user administration functions for the business unit. This role provides support, guidance and advice for all supported applications. Provides a variety of general support services and tasks to support the business group. Collaborates with internal and external stakeholders to facilitate delivery of business objectives in accordance with applicable policies, processes, and controls.

Must-Have Skills:

• 2 to 4 years experience as a Technical Support or IAM Support

• Experience with access provisioning and user administration

• Verbal and written communication skills

• Demonstrate the ability to multi-task efficiently and respond to requests in a prompt manner.,

• Must be able to manage deliverables, prioritize tasks and demonstrate quality documentation and consistent execution

• Ability to work independently and collaboratively and manage one’s time

• Ability to keep information organized and confidential.

Nice to Have Skills:

• Previous experience with SharePoint/Power Apps Tools

• High School Diploma or equivalent required

Role Responsibilities:

• Responsible for access provisioning and administration functions for critical applications including documentation, password resets and unlocks

• Provision equipment as well as systems access for AML Group

• Liaise with internal stakeholders from various lines of business to ensure their requests are completed, and the appropriate action is taken

• On a rotating basis cover the team mailbox, and ensure the appropriate parties are looped in, and any necessary action is taken.

Interviews:

• 1-2 rounds with Hiring manager and colleague