Intermediate Bilingual Client Success Manager to maintain and improve clients satisfaction for their Managed Security Services.

S.i. Systems Telecommunications client is looking for an Intermediate Bilingual Client Success Manager to maintain and improve clients satisfaction for their Managed Security Services.

This is a 6 month contract to start. Fully remote, open to candidates across Canada. (37.5hrs/week)

Must Haves:

• Ability to speak and write fully in English AND French (Bilingual)
• 3+ years of experience in a Client Success/Customer Success or similar role
• Previous experience with client relationship management (improving satisfaction rates, fostering business relationships, identifying gaps, etc.)

Nice to Haves:

• High level understanding of cyber security and security postures
• Professional certifications such as CISSP, CCSP, etc
• Degree in Communications or Marketing

Responsibilities:

• Proactive work with MDR Customers, support Product Management, Sales and SOC Teams
• Establish a constructive relationship with the customer base through regular touchpoints
• Provide clients with dashboards and usage statistics of their use of the service and collect their feedback
• Update and maintain Renewal trackers and work closely with counterpart from Vendor
• Ensure Technical Escalation Contacts are up-to-date
• Review existing service contracts with clients, and identify potential up-sell opportunities.