Intermediate Deskside Analyst (5+ years) to deploy, configure and support business software (MS Office 365) and support personal computers, tablets, cellul

Our client is seeking an Intermediate Deskside Analyst (5+ years) to deploy, configure and support business software (MS Office 365) and support personal computers, tablets, cellular devices, peripherals and video conferencing onsite in Saskatoon.

Note: This position is onsite in Saskatoon and preference will be given to local candidates. Your application will not be considered if you are out of town and not planning a relocation. Thank you.

Responsibilities

• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Must communicate clearly, courteously and professionally
• Must be proficient in creating documentation
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Conscientious go-getter who is highly organized, dedicated, and committed to professionalism.
• A willingness to extend knowledge, and share information with peers, management, and business users.
• Effective problem-solving skills with a focus on exceptional customer service delivery
• Works well on a team and other IT groups
• Support for personal computers, tablets, cellular devices, peripherals and video conferencing.
• Deploy, configure and supports a variety of business software including Microsoft Office 365, Adobe professional suite, and SAP client GUI.
• Knowledge of Active Directory, Windows 10/11 and networking
• Provision workstation hardware for new hires and fulfill annual hardware refreshes
• Meeting space support and troubleshooting
• Support and configure cellular, wireless and remote data needs.
• Troubleshoot and support Microsoft Teams Platform - meetings, chat, calling
• Remote troubleshooting.
• Contribute to team recommending site specific IT solutions.
• Will be responsible for working with VIP’s to fulfill requests and resolve incidents

Must Have

• 5+ years as a Deskside Analyst or IT Professional with similar skills
• Windows 7 & 10, iOS, Microsoft Office 365 (M365) and Active Directory.
• Extensive experience with PC and peripherals.
• Experience with major Incident Management Systems (ServiceNow preferred).
• College degree or IT related diploma/certification.
• ONSITE in Saskatoon, SK

Nice to Have

• Microsoft certifications
• Knowledge of LogMeIn remote software is preferred.
• Video conferencing Experience (Cisco Telepresence experience is preferred).
• Knowledge of SharePoint.
• Working knowledge of networking, servers and VPN.