Jr. Call Center Associate to support Early Stage (ESOP) Collections for our large banking client

Location: Mississauga (REMOTE)

Duration: 6 months (possibility of extension or Full-Time employment offer)

Start Date: May 21st

Job Description:

The Early Stage Collections, call center agent is accountable for collecting 1-3 cycle delinquent and overdrawn accounts while maintaining a high standard of efficiency and customer/client service focus within a collection call center environment. Call center agents in the Early Stages department are to maintain objectivity with each customer encounter. Assess risk and make payment arrangements within established process or refer customers for alternate Re-Payment solutions (i.e., Reduced, or deferred payment programs, restructure, hardship, etc.). Engage in pro-active solution outreach offers to non-delinquent segment of the bank's borrowers. Agents are expected to meet specific quality and metric targets align with the LOB.

***The successful candidate will be provided 7 weeks of paid, comprehensive training beginning on May 21st***

Must Have Skills:

• 6 months of call center experience

• Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)

• Basic understanding of Consumer Collections and relevant functional procedures

Nice to Have Skills:

• Previous FI / banking experience

• Collections experience

Job Responsibilities:

• Perform In-bound/Outbound collections call to clients regarding passed due payments

• Respond to inquiries regarding delinquent accounts and negotiate payment arrangement

• Offer Hardship solutions to customers by completing risk assessments

• Manages all transactions related to customer and branch calls or refers to appropriate internal business groups