Jr. Claims Administrator to assist with Claims processing and administrative duties for a Professional Services Client - RQ01146

Duration: 3 months with possible extension

Location: On-site Toronto (5x per week)

Job ID: RQ01146

Our Professional Services Client is in need of a Jr. Claims Administrator to assist with Claims processing and administrative duties

Must Have:

• 2+ years experience with Administrative Duties (Data Entry, Filing, Storage)
• 2+ years with Microsoft Office and a VOIP system
• Post secondary education

Nice to Haves:

• French
• Indigenous Language

Note to Applicants: This role will require the review of materials of a highly sensitive nature, that may include descriptions of physical and sexual abuse, racism, self-harm, and other triggering materials. Applicants are encouraged to consider whether such topics will be significantly distressing or upsetting for them.

Key Responsibilities

We require Claims Assessors to be responsible for the processing, review, and communications associated with class action settlement claims. Will also be required to perform administrative duties as required including data entry, clerical duties, and responding to requests and enquiries through email and over the phone.

The position is an opportunity to impact the greater community and live people-first values. The role requires respect for people that potentially face barriers due to trauma, mental health, poverty, etc.

· Entering, reviewing, and verifying data from paper or electronic forms into a standard database

· Assisting with coordination and logistics of meetings, travel, and expense tracking

· Attending training pertaining to the class action including e-courses related to trauma-informed approaches to communication

· Determining whether the claim forms are complete and whether the information required to process the claim is available and current

· Reviewing submitted claim forms to determine whether the applicant meets claims requirements

· Identifying irregularities on claim forms and submitted documentation, and flagging issues as required

· Contacting class members to obtain required information, documentation, or confirmations when necessary

· Communicating with claimants and their representatives through phone, email, fax, and mail

· Preparing notifications to claimants pertaining to claim status, review decisions, and instructions

· Answering incoming phone calls to assist and direct claimants and representatives in a professional manner

· Supporting claimants in a professional manner when they require assistance on topics including claim form access, assessment questions, and accessing mental health and cultural resources