Jr. Technical Support Specialist to maintain and support security technologies and services for our insurance client.

Jr. Technical Support Specialist to maintain and support security technologies and services for our insurance client.

Location: Hybrid (3 days per week in either Toronto, London or Winnipeg)

Duration: 8 Months (Extensions likely)

Role profile description:

The Technical Support Specialist is responsible for supporting existing technologies. Providing operational excellence of existing security technologies and services. They will require a mindset focused on business value and continuous service improvement. See below for additional information re: expectations / responsibilities:

• Demonstrate strong fundamentals and best-practices while working hands-on with a variety of technologies
• Follow ITIL best practices re: incident management, problem management, change management
• Complete deliverables and deliver solutions with the highest possible quality in the most efficient & effective manner
• Crystal clear communication skills and provide detailed documentation as required
• Provide support to existing technology stacks such as GitLab, Ansible, NXLog etc.
• Embody world-class service and support
• Deploy solution components and participate in appropriate functional and non-functional testing
• Work with internal and external stakeholder teams to implement / validate solution integration points

Must-Haves:

• 2+ years experience maintaining and supporting application, infrastructure, and security solutions in a large organization is required
• Excellent documentation, logging platforms, automation such as GitLAB, Ansible and Python
• Automation or scripting background with Powershell, Python, GitLab & Ansible
• General knowledge of IT industry technology and best practices and specific knowledge in security and infrastructure technologies such as web servers, application servers, Intel / Linux / AIX servers, workstations, databases, network, Cloud Computing, Automation, Logging methodologies and platforms Splunk, SIEM / Syslog, etc.