Junior Bilingual Administrative Assistant to provide patient support online using EMR software. - 19224

Our valued client is seeking a Junior Bilingual Administrative Assistant to provide patient support online using EMR software.

Initial 6 month contract with high probability of extension. Fully remote in Canada.

Working shifts: Weekends & weekdays - 2pm to 12am EST. First 2 weeks of training 9am to 5pm EST

Responsibilities

As an Administrative Assistant you will work alongside leaders in technology, registered nurses, nurse practitioners, physicians, medical experts, and a fun, hard-working group. Learn the ins-and-outs of our technology and gain extensive knowledge of the Canadian healthcare system

• Greet patients via text and/or video, collect information such as medical concerns, and ensure patient profiles are up to date
• Act as a gatekeeper to assist in redirecting patients who are not appropriate for virtual care
• Provide administrative support to clinicians by completing administrative tasks
• Book appointments and facilitate communication of messages between clinicians and patients
• Coordinate with our clinic and other operations team members to ensure complete patient care
• Direct and/or re-direct patient referrals and requisitions via fax
• Proactively follow up on lab results, diagnostic tests, and referral statuses
• Support patient inquiries on our support desk platform
• Organize, manage and file incoming patient faxes
• Availability during the working shift hours (2pm to 12am EST)

Must-Have Skills:

• 2+ years of work experience in a medical clinic or customer service environment
• Experience working with a CRM and EMR software
• Bilingualism (French, English)