Junior Help Desk Analyst to provide tier 1 support for hardware, software and mobile device issues for our public sector client (Req 365)

Our public sector client is seeking a Junior Help Desk Analyst to provide tier 1 support for hardware, software and mobile device issues

37.5 hours/week. Candidates must be in Calgary as this will be a Hybrid work environment

Must haves:

• 1+ year of experience as a Helpdesk or Deskside support analyst providing hardware and software support
• 1+ year of experience with Microsoft Windows Active Directory, MS tools, printer support, mobile device support
• Experience with ITSM ticketing systems (Remedy, ServiceNow, Heat, OTRS)

Nice-to-haves:

• Experience with security camera systems such as Milestone and Indigo
• Experience with physical security systems such as Lenel and Commend
• Experience with mobile radio devices such as Bell PTT
• Strong verbal and written communication skills to communicate both internally and externally
• Strong customer service skills and team work skills
• Ability to work with minimal direction.

Responsibilities:

Responsibilities will include tier 1 help desk duties such as managing IT Tickets, liaising with end-users, troubleshooting IT incidents, deploying IT hardware, software and peripherals.