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Senior SAP Functional Consultant for sustainment work on SAP CX (C4C) - 21601, 21623

Toronto, ON
  • Nombre de poste(s) à combler : 1

  • À discuter
  • Emploi Contrat

  • Date d'entrée en fonction : 1 poste à combler dès que possible

Our Public Sector Client is looking for a Senior SAP Functional Consultant for sustainment work on SAP CX (C4C) - 21601, 21623


1-year contract, Full-remote: PST Hours.


Must-Haves:

  • SAP CX (C4C)
  • SAP IS-U CIC implementation (Minimum 1 implementation)
  • Experience with ASAP and Activate implementation methodologies


Nice to Haves:

  • JIRA
  • Agile


Key Responsibilities

  • Tenant Replication: Configure and manage replication between SAP C4C and SAP ECC/S4HANA for data integrity
  • eFlow Settings: Design and optimize eFlow settings for workflow automation
  • Mashup Configuration: Integrate external applications and services into SAP C4C
  • Utilities Process Alignment: Configure C4C to support IS-U billing, metering, and customer service processes
  • CIC & Front-Office Processes: Enhance Customer Interaction Center (CIC) for case management, ticketing, and interaction tracking
  • Solution Design: Translate business requirements into functional solutions within SAP C4C
  • Technical Configuration & Troubleshooting: Configure C4C and troubleshoot custom developments (SDK, PDI)
  • Testing & Support: Conduct unit testing, UAT support, and post-go-live troubleshooting
  • Documentation & Training: Maintain technical/functional documentation and train end-users
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