Senior Secret Cleared Business Analyst to assist in the implementation of an Enterprise ITSM Tool

Our valued public sector client is looking for a Senior Secret Cleared Business Analyst (10+ years) to assist in the implementation of an Enterprise ITSM Tool.

Our Federal Government Client is working on Phase 2 of the ITSM tool implementation, also known as the Onyx Project, adding services and processes within interdepartmental teams. The Business Analyst will be supporting the BMC Remedy (ITSM tool) customization.

Responsibilities:

• Implementing the Enterprise ITSM tool and perform analysis to understand the operations, structure, and policies of the department.
• Conduct requirements workshop such as Joint Requirements Planning (JRP) and Joint Application Development (JAD) sessions
• Identify modifications that may be required to the automated processes and write gap analysis documents
• Analyze and document any events to which the Enterprise ITSM tool must respond, such as input from customers or other ITSM processes

Must have:

• Experience with a large-scale, enterprise implementation of at least one (1) ITSM tool project (BMC or Remedy)
• ITIL Certification Foundation v3 (or V4); OR ITIL experience and willingness to obtain the certification

Nice to have:

• Experience with the BMC Remedy Service Management Suite and BMC Digital Workplace Advanced, or equivalent industry tools.
• Experience mapping process flows in swim lane diagrams and wireframe