Sr Technical Architect to design and validate a solution for an on prem contact center system to cloud migration project for a large federal department
S.i. Systèmes
Ottawa, ON-
Nombre de poste(s) à combler : 1
- Salaire À discuter
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Emploi Contrat
- Publié le 16 septembre 2024
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Date d'entrée en fonction : 1 poste à combler dès que possible
Description
Our valued public sector client is looking for a Senior Technical Architect to design and validate a solution for an on prem contact center system to cloud migration project for a large federal department.
Tasks include:
- Design and validate the solution between CCaaS cloud platform and Contact Center and Remote Agents. Ensure the traffic optimization and service quality.
- Build the lab environment for the Proof of concept.
- Participated in the migration plan, methodology, process development for CCaaS transformation.
- Provide the discover and update the inventory on the production system and prepare the documentations.
- Create the security design document (SDD), High level design document (HDD), present the solution to Architecture Review board and obtain the approval.
- Collaborate across various functional teams on assigned tasks and meet the tight timeline.
Must Haves:
- Experience facilitating the migration of an on-prem contract center to a cloud based solution
- Extended experience on the Cloud connectivity models for CCaaS solutions and knowledge of Cloud environment (Azure, AWS, etc.)
- Experience on On-Prem Contact Center to CCaaS migration project in large enterprise contact center environment (1000+ agents, 100+ call flows) in different regions
- valid Enhanced reliability clearance
Exigences
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