Sr. Change Manager/API Strategist to support a large enterprise-wide transformational program for a large banking client - 71104

Sr. Change Manager/API Strategist to support a large enterprise-wide transformational program for a large banking client - 71104

LOB: TPS

Duration: 12 months (possibility of extension)

Location: Downtown Toronto - Hybrid (2 days per week, subject to change)

The bank is seeking an API Strategist / Change Manager on a large enterprise-wide transformational program. The role will define and implement the operating and support model for payment APIs. The role will oversee and integrate the efforts of change management, training, customer experience, and front-line delivery. The Change Manager will need to develop the integrated change management strategy and execute that strategy. This includes, but is not limited to: stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics. The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.)

Must Have Skills:

• 8+ years of dedicated Change Management experience working with large-scale business transformation

• Previous experience with the implementation and support of APIs including organizational design and execution of client facing Sales & Service support models

• Bachelor's degree required

• Stakeholder Management

• Banking/Fi experience

Nice to Have Skills:

• Certification in Change Management methodology

• Familiarity with Project Management approaches, tools and phases of the project lifecycle

Job Responsibilities:

• Define and implement the future state Sales & Service operating and support model for payment APIs

• Obtain leadership support for the implementation of the future state models

• Lead the Change Management Workstream including integrating the efforts of change management training, customer experience, and front line and operational delivery

• Apply a structured change management approach and methodology for the changes impacting employees and customers

• Develop a change management strategy based on assessment of the change

• Develop a set of actionable and targeted change management plans - including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics

• Execute on the tactical details of each plan

• Support the communication, training and engagement efforts of employee-facing managers and business leaders

• Be an active and visible coach to executive leaders who are change sponsors

• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns

• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.

• Create and enable reinforcement mechanisms and celebrations of success

• Work with project managers and teams to integrate change management activities into the overall project plan