Sr. Client Experience Specialist to launch just in time survey program, support qualitative research project and complete journey mapping in the Financial

Our client is looking for a Sr. Client Experience Specialist to launch just in time survey program, support qualitative research project and complete journey mapping in the Financial Industry.

Project Overview:

Client intelligence and client experience projects, including launching a just in time survey program, do a qualitative research project, some journey mapping.

Must Have's:

• 4-6+ years Experience in a market research, client experience, or client intelligence role with a proven track record of leading through a growth mindset
• 3+ years of data interpretation and data analysis skills
• 5+ years of experience with questionnaire design, quantitative & qualitative research
• 5+ years of experience with survey design, report writing, and presentation skills
• Proficiency in PowerPoint, Google Suite, and survey programming tools (e.g., Qualtrics)
• Recent Experience in the Canadian banking industry

Nice to Have's:

• Experience with data modeling
• Strong storytelling skills using data-driven insights

Requirements:

• Maintains a deep understanding of our competitive landscape, and target segments’ and sectors’ needs and expectations to help inform project design and execution
• Supports the delivery and sustainment of our Voice of Client and Voice of Advisor enablement programs, in partnership with key stakeholders, that enhances our portfolio of experience insights and analytics that compel strategic action systematically across the company. Uses this skillset to design advisor and client driver metrics
• Leverages an understanding of datasets and uses data-driven insights for story-telling and influence
• Facilitates client and advisor in-person and virtual interviews and focus groups
• Influences research and insights analysis to create and/or modify experience strategy based on client and team member behavioural changes
• Prepares and delivers project briefings and reporting requirements
• Co-facilitate presentations and updates to stakeholders in relation to projects and results