Sr. Enterprise Security Service Delivery Lead to manage partner & supplier relationships and monitor supplier performance (15810)

Our large Oil & Gas industry client is seeking a Sr. Enterprise Security Service Delivery Lead to manage partner & supplier relationships and monitor supplier performance. This is an initial contract to the end of year with a possibility of extension.

Must-Haves:

• 10+ years’ experience working with vendors to drive delivery and efficient performance
• Experience working with Managed Service providers in a technology domain
• Experience with Cyber Security operations, controls and governance and will be able to provide oversight in resolving complex issues
• Solid understanding of supply chain and financial processes

Nice-to-Haves:

• GRC specific cybersecurity experience
• Experience using ServiceNow for performance reporting
• Oil and Gas industry experience

Position Scope: Manage and ensure that 24X7 services are delivered for Enterprise Security (ES) operations by partners and vendor suppliers and that they are meeting key performance indicators, service levels, contract deliverables and maintaining end user satisfaction. This position will also coordinate, and track third party spend. In consultation with ES Leads and the Service Management Office (SMO), the Service Delivery Lead will manage partner & supplier relationships and monitor supplier performance while ensuring the efficient and effective delivery of high quality ES services within the organization.

Key Responsibilities:

• Act as the Service Delivery representative for the company, end users and partners/ suppliers for operational issues and major incidents
• Proactive management of vendor(s) quality of services and delivery in addition to reviewing vendor(s) performance and assessing trending information to assist in the improvement of the service being provided
• Act as the enterprise security operations escalation point for major incidents
• Track and plan all renewals with Supply Chain Contract Analysts and Budget and Contract Owners to determine strategic opportunities of reductions and additions into third party spend
• Regularly conduct formal reviews with Service Delivery Management on Supplier performance, presenting and making recommendations on Supplier SLA performance improvement plans, contractual gaps, risks & issues
• Coordinate the work to manage and reduce risk around automatic renewals and committed spend
• Monitor, assess and report on the operational performance of suppliers
• Address service gaps and work with partners on corrective actions
• Escalate and coordinate when required to assist in navigating potential issues throughout the renewal process
• Indirectly manage supplier personnel including managing upwards & downwards within the supplier organizations