Sr. Quality Assurance (QA) Manager to lead and oversee QA payments initiatives for a Fin-Tech Client

Location: Remote (travel as required)

Duration: Permanent Opportunity

Our Fin-Tech client is in need of a Sr. Quality Assurance (QA) Manager to lead and oversee QA payments initiatives

Must Have:

• 5+ years experience as a QA Manager specializing in payments initiatives
• Payments Operations, AFTs, Bill Pay, Interac, Wires, Cheques, etc.
• 5+ years experience developing and implementing QA processes and protocols

Nice to Haves:

• Credit Union experience
• Project Management experience

Key Responsibilities

The Quality Assurance Manager will oversee the activity of the quality assurance department and team, developing, implementing, and maintaining the overall success of the Quality Assurance at the client ensuring products and services, plans, initiatives are executed and delivered to meet the standards of quality, are reliable and satisfy both the client expectations and regulatory requirements. The QA Manager will lead and oversee enterprise technology - quality assurance in ensuring business strategies, plans and initiatives are executed and delivered in compliance with governing regulations and internal policies and procedures.

The QA Manager will manage acceptance testing of assigned new and changed payments systems that affect the clients payments departments and applications. This role will control changes in the application systems to maintain system integrity in the production environment, analyzes deficiencies in service or performance and recommends product or service improvements to address issues and is able to develop and communicate meaningful metrics that drive the teams to continuous improvement.

• Champions a client focused culture to deepen client relationships and leverage broader credit union relationships, systems and knowledge.
• Direct and guide project test teams to ensure the timely delivery of quality products/ functions consistent with the business needs and priorities of Payments Operations, AFTs, Bill Pay, Interac, etc. departments, users.
• Experienced in quality assurance automation and testing experience in the payments sector.
• Manage testing all the client's projects by reviewing and evaluating requirements and design documentation, developing test strategies/stories, approving the preparation of comprehensive test documentation, overseeing daily testing activities, and monitoring the ongoing progress of testing.
• Designs and implements defect reduction programs.
• Participate in the process to establish, communicate, and manage objectives, strategies and plans for the Testing area of UAT, ensuring quality principles are adhered.
• Review planned activities for future initiatives, participate in forward-planning sessions and identify/ resolve conflicts between initiatives.
• Develop and administer Quality Assurance standards and policies.
• Develops and implements quality assurance problem reporting process and systems.
• Assess the test requirements of projects and releases and approve the timing of releases within an integrated test schedule.
• Appraise outstanding issues impacting the promotion of code to the Production environment and provide direction to minimize associated risks.
• Approve test evaluations, review code implementation strategies, and authorize recommendations for promotion of code to the Production environment to ensure the highest quality of service in the delivery of the client's initiatives.
• Manage the planning, scheduling, assignment and monitoring of testing activities for assigned projects to ensure appropriate staffing levels are maintained.
• Manage the coordination of day-to-day testing efforts for assigned application systems and project testing efforts with other testing personnel, end users, technical support and development areas.
• Troubleshoot when problems arise and contribute to their resolution in a hands-on manner when necessary.
• Manage staff (current and new) and identify training requirements while championing a high-performance environment.
• Analyze industry best practices to recommend improvements to methodology, test environments and workflow to promote an efficient and cost-effective UAT process.