Description
SYSTEM
NAVIGATOR & EARLY RESOLUTIONS OFFICER
1.0 FTE
- Permanent position
Salary Range: $83,347 to $104,178 per year
The Simcoe
County District School Board is seeking qualified applicants for the position
of System Navigator & Early Resolutions Officer. This role will act as the
primary point of contact for a broad diversity of stakeholders,
including employees, students and parents/families, and external partners, and
anyone who is accessing the Human Rights & Equity Office. This role will include
intake, early resolution and system navigation for individuals utilizing the
Human Rights & Equity Office. This
role will work to bridge the
gap between equity-deserving students, families and communities and the school
system using culturally responsive strategies, acting as a system navigator.
This role will be overseeing the stakeholder’s
journey though phases of service including the coordination of appropriate
support and facilitating relationships with the appropriate internal
departments. This position will provide intake/triaging services, threshold
assessments, various investigative functions, facilitating early resolutions of
human rights complaints and concerns, including various forms of mediation, and
will provide support for HREO projects, outreach, and research initiatives.
Responsibilities
include but not limited to:
As a member
of the human rights and equity office (HREO) team and reporting to the Human Rights
and Equity Manager, this position requires a high level of integrity, professionalism,
diplomacy, confidentiality, and the ability to work both independently and as a
team member. The primary responsibilities include:
·
Screening, reviewing,
assessing, and triaging incoming complaints, concerns
and requests related to potential human rights
violations;
·
Conducting initial assessments of inquiries, concerns and complaints and determining
the severity and urgency of reported cases, assessing the impact on
stakeholder’s safety, mental health, well-being and school experience, and
preventing and/or addressing racial trauma, human rights violations and/or incidents
of hate and bias;
·
Providing ongoing case management, support, and
follow-up for stakeholders;
·
Providing
culturally responsive and identity- affirming services to students and families
from equity-deserving communities to be able to navigate the school system and
other systems (e.g. Child Welfare, Policing), and provide guidance with regards
to policies, procedures, processes, and practices.
·
Engage with
students and families regarding their human rights, roles and responsibilities
to increase understanding of the Board’s Human Rights & Equity Policy, the
Equity and Inclusion Policy and how to access support from the Human Rights
Office, and other system departments such as the Equity and Well-being
Department, the Special Education department.
·
Support
students and families as they interact with SCDSB schools and/or the school
board by attending meetings, to empower them through system navigation and
facilitation to reduce barriers for the family.
·
Facilitating
the early resolution of human rights
complaints made by employees, students and/or parents by conducting various forms of mediations;
·
Researching and preparing restorative options
for implementation in complaints resolution or mediation;
·
Coordinating and navigating systems at the
SCDSB regarding the services and supports available to support stakeholders
including referrals to community programs, other professionals, agencies, internal
services or community resources;
·
Providing impartial information about human
rights and options for issue/complaint resolution to stakeholders;
·
Participating
in, facilitating and/or
coordinating working groups,
focus groups and committees for HREO
projects and initiatives;
·
Conducting research and providing support for
special projects and systemic initiatives within the Human Rights framework;
·
Coordinating and supporting the development and implementation of pilot programs or initiatives on alternate dispute
resolution and mediation practices;
·
Collaborating
with cross-functional teams
to ensure successful project implementation;
·
Participating
in developing and implementing outreach
and engagement initiatives and strategies to
increase awareness and understanding of the programs and services provided by
the HREO, SCDSB human rights policies, procedures and related rights and
responsibilities, and legislation;
·
Conducting research on human rights case law,
dispute resolution, remediation, and equity best practices for human rights
training and education;
·
Tracking and reporting on proposed changes
to applicable legislation, regulations and/or policies;
·
Keeping apprised of
internal changes and maintaining working relationships with all internal departments
and stakeholders;
·
Working with external
stakeholders and partners as needed while abiding by human rights and equity
values and principles;
·
Maintaining accurate records for the
HREO, including reported cases, and manage electronic records effectively;
·
Preparing reports/information on HREO activities, and statistical data needed for reporting
purposes;
·
Providing leadership in fostering equity
and inclusiveness in the development and implementation of
programs and services; and
·
Other duties as assigned.
Qualifications and Skills Required:
·
University degree in a related field (e.g.,
human rights, law, social sciences) with five (5) years related experience with
a focus on intake/triaging services and human rights complaint resolution in a
large unionized public sector environment, or an equivalent combination of
education and experience);
·
Certification and/or formal training and
experience in mediation;
·
Experienced in diverse forms of resolution such
as restorative justice, talking circles, healing circles, etc;
·
Experience with administrative human rights
complaints resolution processes;
·
Experience in facilitating early resolutions
and leading restorative practices;
·
Familiarity with workplace investigation
processes;
·
Sound knowledge of human rights principles,
policies and processes;
·
Demonstrated understanding of issues affecting
historically disadvantaged and equity-deserving groups and work experience with
individuals in culturally safe and responsive manner;
·
Proven ability in promoting equitable practices
which value inclusiveness and diversity;
·
Expert knowledge of relevant legislation including
the Human Rights Code, Occupational Health and Safety Act, Accessibility for
Ontarians with Disabilities Act, Municipal Freedom of Information and
Protection of Privacy Act, and other relevant legislation;
·
Excellent presentation, communication, and
interpersonal skills, with the ability to handle sensitive information with
good judgement, discretion, empathy, and utilizing a trauma-informed approach;
·
Awareness of racial trauma, how power and privilege
impact relationships, moral injuries, oppression and associated mental health
impacts, and challenges faced by individuals from diverse and equity-seeking
communities;
·
Strong analytical and problem-solving skills;
·
Facilitation skills to lead projects and
working groups;
·
Strong organizational skills with the ability
to manage multiple, competing priorities;
·
Research and report writing skills;
·
Proficiency in data management (including using
a case management database) and records maintenance;
·
Excellent computer skills including experience with data management
systems, Google Docs, Office 365, and MS Office applications (Word, PowerPoint,
Access, Excel, and OneDrive);
·
The nature of this position will
require the successful candidate to travel to locations through Simcoe County.
TESTING
MAY BE REQUIRED DURING THE SELECTION PROCESS.
This is a full-time permanent
position. The regular work year for this position is twelve (12) months of the
year. The compensation range for this twelve (12) month position is $83,347 to
$104,178 per year, depending on qualifications and experience. This position is
based on a thirty-five (35) hour work week.
Participation in the OMERS Pension Plan is mandatory for all
full-time permanent employees,
even if currently in receipt of an OMERS pension.
Applicants are
required to submit a resume detailing education, experience, and
qualifications; documentation confirming certifications; and written permission
to contact two professional references on
or before 12:00 p.m. September 30 2024. Cover letters may be addressed
to Tahmena Bokhari, Human Rights and Equity Manager.
Applicants may apply via the Apply to Education (ATE) website
at www.applytoeducation.com.
Sign into your ApplyToEducation Support
(ECE, EA/TA, Clerical, Custodian, etc.) applicant account.
Select Search Jobs from the Job Postings
section.
Enter the ATE Job Code # in the Keywords
field.
Click the [SEARCH] button at the
bottom of the page.
Select the position of interest and click
the [APPLY] button on the job description page.
** All fees
for the application process are covered by the Simcoe County District School
Board.**
Applicants requiring assistance in
registering for ATE, the ATE Help Desk may be contacted at 1-416-932-8866 or
1-877-900-5627.
Guided by the principles of dignity, individualization and inclusion,
the Simcoe County District School Board (SCDSB) is committed to creating an
equitable and inclusive environment that supports all human rights and
accessibility needs for students and staff. The SCDSB recognizes the duty
to accommodate, short of undue hardship as per the Ontario Human Rights Code
(OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
We value and are committed to upholding the principles of diversity,
equity, and inclusion, and equitable hiring practices for all applicants to be
successful. In support of our strategic priorities, we are seeking members who
reflect diverse identities, lived experiences and perspectives, especially
Indigenous peoples, racialized persons, persons with disabilities, 2SLGBTQ+,
and women to assist the board in reflecting the community we serve. Our
equitable hiring initiative is consistent with the Ontario Human Rights Code
(OHRC) to ensure that our hiring practices remain equitable to candidates from
groups protected by the prohibited grounds under the Code.
Applicants are to provide permission to contact two professional
references, including their current and most recent supervisor. New hires
to the Simcoe County District School Board will be required to submit a
Vulnerable Sector Check (VSC) that is satisfactory to the Board prior to
beginning employment. All new employees will be required to complete mandatory
training modules with the Board prior to their first day of employment. All
applicants are thanked for their interest in this position; however, only those
who have been shortlisted for an interview will be contacted.
September 11, 2024 OA-22 ATE
#: 3830467
