Service Manager – Leslie & Lakeshore

• Type : Fulltime, Permanent
• Location : Toronto On

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

As a member of the store”s Management Team, the Service Manager is responsible for leading and managing the Automotive Service Centre team by ensuring that the department operates efficiently with friendly and informed staff to offer the ultimate customer experience to build customer trust and loyalty. Reporting to the Store Manager/General Manager/Associate Dealer, the Service Manager works collaboratively with the Associate Dealer to establish sales objectives, cost controls and strategies for growth and profitability in the Automotive Service Centre.

Benefits:

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that”s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities:

Customer Service

• Develops and maintains a culture that values excellent customer service through effective training, supervision, coaching and performance management.
• Reviews and implements Service Centre policies and procedures that improve the Customer Experience through high quality repairs and building customer relationships.
• Develops and implements a longer-term strategy and action plan to attract and retain customers.
• Coaches team members to provide excellent customer service.
• Holds others accountable for providing excellent customer service.
• Leads by example and consistently displays excellent customer service.

Operations

• Recruits, develops, motivates, recognizes and holds accountable an Auto Service team that will meet established objectives and targets for sales and profitability.
• Improves sales and profitability for the Service Centre.
• Monitors the operating budget by tracking sales and expenses.
• Keeps abreast of best practices and key factors impacting the Service Centre business and takes action to align Service Centre initiatives accordingly.
• Maintains quality workmanship through monitoring uniformed inspection guidelines.
• Maintains service department presentation through daily inspections.
• Monitors and improves the productivity of the team through strong leadership, motivation, team building and effective scheduling.
• Plans, organizes, delegates and follows up on work and projects while considering team skill levels, customer wait times and the availability of parts and equipment.
• Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
• Promotes service safety and security procedures.
• Implements training structure and professional development strategy within the Service Centre.
• Builds and maintains rapport with internal and external customers or vendors, as required.
• Provides support in regard to warranties, returns and guarantees related to auto customer service.
• Organizes and conducts regular staff meetings and actively participates in management meetings.
• Performs other duties, as required.

Requirements / Skills

• Minimum of 5 years of management experience in the automotive industry
• Ability to work shifts (days, evenings, week-ends and holidays)
• Excellent knowledge and understanding of automotive service and financial principles
• Excellent knowledge of market trends and competition in the automotive service industry
• Entrepreneurial, results-oriented and team-oriented
• Approachable
• Strong communication and organizational skills
• Ability to plan, organize, communicate, delegate and follow-up team”s activities and projects
• Valid driver”s license for province of employment
• Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to work effectively with auto parts ordering systems and computerized work order systems
• Ability to work in a fast-paced environment
• Experience in a Canadian Tire store (asset)
• Knowledge of COSTAR (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.