Director, Business Continuity & Disaster Recovery

Job Profile Summary

Reporting to the AVP, this role will provide effective Business Continuity and Disaster Recovery coordination of planning and testing activities for GF.

Additionally, the incumbent will be involved in supporting related risk governance and regulatory requirements. This position will establish strong interactive relationships and communication within GF Technology and Business Partners (when required) and across business segments. You will define, implement, maintain and optimize business continuity and disaster recovery processes and develop necessary metrics to assess performance, risk levels and potential areas requiring remediation, that will help Manulife eliminate resilience issues.

This role also provides counsel and supports the Global Technology Service Management (GTSM) vision by integrating the practice of business continuity and disaster recovery management with related disciplines such as incident, change and problem management, crisis management and overall technology risk management.

Job Posting Description

Join our Group Functions (GF) Technology Management Team!

Collaborating with the AVP, the Resiliency director will provide effective Business Continuity and Disaster Recovery coordination of planning and testing activities for North America and Asia GF assets. Additionally, the incumbent will be involved in supporting related risk governance and regulatory requirements. This position will establish strong interactive relationships and communication within GF and across business segments.

You will define, implement, maintain and optimize processes and develop metrics to assess performance, risk levels and potential areas requiring remediation.

This role also provides counsel and supports the Global Technology Service Management (GTSM) vision by integrating the practice with related disciplines such as incident, change and problem management, crisis management and overall technology risk management.

How will you Contribute:

Strategic Leadership:

• Supports design / supplement vision, strategy directive, and target operating model for Business Continuity nd Disaster Recovery program
• Demonstrates the best industry practices to design and generate momentum for optimized enterprise wide GF business continuity and disaster recovery management framework via collaborative partnerships and partner relationship management.
• Crisis Management.
• Collaborates with colleagues within GF to drive development, maintenance and testing of business continuity plans for GF North America.
• Collaborates with colleagues to drive development, maintenance and testing of data centre disaster recovery plans for GF North America and Asia.
• Regularly reviews, updates and implement global process requirements for disaster recovery and business continuity across the organization.
• Implements and updates metrics to review performance, risk and remediation associated with strategic objectives.
• Provides directional leadership and team mentorship / coaching to direct and larger teams in order to enable change.

Initiatives and Portfolio:

• Translates the GTSM and resiliency vision into portfolio of integrated strategic initiative(s) with targeted strategies/tactics.
• Develops strategic objective for the problem management field, formulates strategies and detailed roadmaps to move from current to target state vision in an integrated manner with other related disciplines. Obtains agreement from senior management on the implementation of strategy via the roadmap.
• Work across the various technology teams to identify areas of improvement leading to constant and improved state of readiness.
• Works with second line of defense to identify and adjust governance artifacts to reduce availability risk for the GF team.

Leadership & People Development:

• Models our six Values to drive the change required to transform GF team.
• Helps frame upskilling strategies in support of GF vision.
• Contributes to the enablement of workforce agility and improve talent management and skill development opportunities for employees.
• Set direction and vision for the team, coaching, and mentoring the team.
• Challenges, coaches, and enables team members to develop to their fullest and improve their contribution to their teams and organization.

Skills and Experience:

• Minimum of 10+ years of technology leadership experience in technical delivery in IT / Technology service delivery / disaster recovery / business continuity management space.
• Bachelor’s degree or equivalent experience in computer science, computer engineering, management of information systems.
• Experience managing third party risk with focus on technology third parties.
• Must be an industry leader with 5+ years of enterprise service management experience with demonstrable experience in developing and driving strategic and tactical plans in these domains.
• CBCP designation or equivalent experience preferred
• Demonstrable ability to build a team that drives new-age thinking balanced with driving down costs and improved efficiencies.
• Solid understanding of Business and Technology Resilience processes and applicable industry regulations.
• Demonstrated critical and entrepreneurial thinking and planning at a strategic, divisional and global level. Ability to translate strategic plans into specific objectives, and to create and implement project plans to achieve objectives.
• Customer focused and see beyond short term project goals and existing limitations to deliver efficient, cost-effective solutions.
• Proven success at senior multi-functional project & service delivery, involving multiple technical teams, partners, and business functions.
• Working in a large, global, matrixed environment to deliver results.
• Exceptional communications skills and the ability to connect with all levels of management and team members.
• Ability to work well under pressure and composed to balancing the needs and interests with our internal technology infrastructure and initiatives partners.
• Excellent presentation and facilitation skills and good interpersonal and relationship building skills.

Preferred Technical Leadership competencies:

• CBCP or equivalent experience.
• Service Management Best Practices Expertise (SRE, ITIL).
• Incident Management, Change Management, Problem Management.
• Knowledge of Business Continuity / Disaster Recovery enterprise tools.

What can we offer?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible hybrid work policies and strong work-life balance.
• Professional development and leadership opportunities.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent une mesure d’adaptation raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande de mesures d’aménagement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie/John Hancock. Pour demander une mesure d’aménagement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

Région principale

Semaine de travail comprimée

L’échelle salariale devrait se situer entre

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.